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Current Metric News
04/19/2008
- 26 new messages in 26 topics - digest
Description HPS C&Is IT Service Management (ITSM) and Infrastructure Solutions include, but are not limited to, Enterprise Systems and Network Management (HP OpenView Based) and ITIL/IT Service Management processes design and ...
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04/19/2008
- 26 new messages in 23 topics - digest
US-MD: Greenbelt-(Evergreen) AMCI ITSM Consultant - 1 messages, 1 author http://groups.google.com/group/alt.bestjobsusa.jobs.offered/browse_thread/thread/bf0c56be44307336?hl=en * US-NY: Rochester-COMSEC Hardware Engr 3 - 1 messages, ...
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04/17/2008
- ITIL Metric Templates
Smaller organizations that cannot justify a full ITIL program and materials can gain insight into ITIL from a review of the Microsoft Operations Framework which is based on ITIL but defines a more limited implementation. … (more)
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04/17/2008
- ITIL Metric Templates
ITIL Metric Templates Capacity Management supports the optimum and cost effective provision of IT services by helping organizations match their IT resources to the business demands. It will try to resolve it, if there is a direct ...
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04/16/2008
- ITIL Metric Templates
ITIL Metric Templates Availability Management is the ability of an IT component to perform at an agreed level over a period of time. The objective of the Foundation Level is to introduce knowledge and understanding of IT Service ...
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03/28/2008
- Measuring ITIL: Measuring, Reporting and Modeling - the IT Service ...
“A fantastic addition to our ITIL reference library and our IT Service Management solution set!” Customer Review: Cliff notes for ITSM metrics - Stands on its own but is better as a complementary text ...
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03/19/2008
- Survey Reports Adoption of ITIL and Related Best Practices
While this survey is vague about how deeply US companies engaged ITIL, it is reporting that 59% have engaged to some level. News to nobody: it finds that adoption rates in other parts of the world are significantly higher (66% are ...
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01/14/2008
- Managing the Backlog- Mind the Balance
One key metric that Problem and Incident Managers are typically looking at is their incident/problem “backlog”. Many incident or problem managers may recognize problem/Incident backlog as the average elapsed time to date of … (more)
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01/11/2008
- Taking ITIL Processes Beyond A Level of Control, Part 3
In this interview with David Ratcliffe, President of Pink Elephant, Executive Consultant and ITSM guru Troy DuMoulin digs deep to find out more about Pink Elephant including how they have been involved with ITSM and ITIL since inception ...
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01/10/2008
- Fusing Lean, Six Sigma & ITIL
IT Service Management (ITSM) gets simpler with implementing ITIL practices, then streamlining processes with Lean and finally improving process capabilities through Six Sigma. Together with ITIL, Lean & Six Sigma, ITSM explores into ...
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