Internet, IT, and Service Management Metrics

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Metrics for the Internet, Information Technology,
and Service Management

Over 540 Objective Metrics Defined
83 Graphical Metric Reports show over 240 metrics

Compliant with ITIL - ISO 20000
IT Service Management

Version History

The Metrics for the Internet, Information Technology and Service Management HandiGuide® is over 300 pages, defines 540 objective metrics, and contains 83 metric reports that show over 240 objective metrics.

The metrics cover all areas of the Internet, Information Technology, and Service Management -- including WIRELESS metrics. In addition, there are industry specific examples for financial services, distribution, manufacturing, education, entertainment, government, hospitality, insurance, medical, real estate and retail.

Organizational responsibilities defined
Metric process, design, and definition of 540 specific objective metrics
83 sample metric reports - includes over 240 of 540 objective metrics
Graphic data presentation rules
A full metric report package is defined - a template you can use right away
Wireless metrics examples are featured
Updated to comply with Sarbanes-Oxley

Sample Metrics Reports in Graphic Format

Click to enlarge

Current Metric News

04/19/2008 - 26 new messages in 26 topics - digest
Description HPS C&Is IT Service Management (ITSM) and Infrastructure Solutions include, but are not limited to, Enterprise Systems and Network Management (HP OpenView Based) and ITIL/IT Service Management processes design and ... - more info

04/19/2008 - 26 new messages in 23 topics - digest
US-MD: Greenbelt-(Evergreen) AMCI ITSM Consultant - 1 messages, 1 author http://groups.google.com/group/alt.bestjobsusa.jobs.offered/browse_thread/thread/bf0c56be44307336?hl=en * US-NY: Rochester-COMSEC Hardware Engr 3 - 1 messages, ... - more info

04/17/2008 - ITIL Metric Templates
Smaller organizations that cannot justify a full ITIL program and materials can gain insight into ITIL from a review of the Microsoft Operations Framework which is based on ITIL but defines a more limited implementation. â€¦ (more) - more info

04/17/2008 - ITIL Metric Templates
ITIL Metric Templates Capacity Management supports the optimum and cost effective provision of IT services by helping organizations match their IT resources to the business demands. It will try to resolve it, if there is a direct ... - more info

04/16/2008 - ITIL Metric Templates
ITIL Metric Templates Availability Management is the ability of an IT component to perform at an agreed level over a period of time. The objective of the Foundation Level is to introduce knowledge and understanding of IT Service ... - more info

03/28/2008 - Measuring ITIL: Measuring, Reporting and Modeling - the IT Service ...
â€œA fantastic addition to our ITIL reference library and our IT Service Management solution set!â€ Customer Review: Cliff notes for ITSM metrics - Stands on its own but is better as a complementary text ... - more info

03/19/2008 - Survey Reports Adoption of ITIL and Related Best Practices
While this survey is vague about how deeply US companies engaged ITIL, it is reporting that 59% have engaged to some level. News to nobody: it finds that adoption rates in other parts of the world are significantly higher (66% are ... - more info

01/14/2008 - Managing the Backlog- Mind the Balance
One key metric that Problem and Incident Managers are typically looking at is their incident/problem â€œbacklogâ€. Many incident or problem managers may recognize problem/Incident backlog as the average elapsed time to date of â€¦ (more) - more info

01/11/2008 - Taking ITIL Processes Beyond A Level of Control, Part 3
In this interview with David Ratcliffe, President of Pink Elephant, Executive Consultant and ITSM guru Troy DuMoulin digs deep to find out more about Pink Elephant including how they have been involved with ITSM and ITIL since inception ... - more info

01/10/2008 - Fusing Lean, Six Sigma & ITIL
IT Service Management (ITSM) gets simpler with implementing ITIL practices, then streamlining processes with Lean and finally improving process capabilities through Six Sigma. Together with ITIL, Lean & Six Sigma, ITSM explores into ... - more info

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