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Download Instructions

The product(s) you purchased can be downloaded at

https://www.e-janco.com/session/download_login.aspx

You will need your login name and password to download the files. Your logon name is the e-mail address that was used when the product was ordered. If you have forgotten your password you can request that it be e-mailed to you at your e-mail address.

If you have any problems please send an e-mail by clicking on this link download . Please read the instructions below before you contact us.

Download process

You are allowed the ability to download the files five (5) times within 30 days of purchase. After that the system does not allow you to download it any more. If you need to get any additional downloads you will have to purchase our update service which will provide an un-limited number of downloads for typically twelve (12) months.
When you do a download the files are placed in YOUR default download location unless you specified a different one. If you can not find the files on your local machine look at your receipt for the file name an use the search function to find the file you just downloaded (i.e. drp.exe)
When you double click on the file that has been downloaded, all of the documents will be extracted to a directory on your C: Drive in a sub-directory called Janco (i.e. C:/Janco/Disaster Recovery).