Download Instructions
The product(s) you purchased can be downloaded at
https://www.e-janco.com/session/download_login.aspx
You will need your login name and password to download the files. Your logon name is the e-mail address that was used when the product was ordered. If you have forgotten your password you can request that it be e-mailed to you at your e-mail address.
THE FILES THAT YOU DOWNLOAD ARE SELF EXTRACTING ZIP FILES. WHEN THE PRORGAM EXECUTES ALL OF THE DOCUMENTS ARE EXTRACTED TO C:/Janco
If you have any problems please send an e-mail by clicking e-mail at: Contact e-janco.com.
Please read the instructions below before you contact us.
Download process
- You are allowed the ability to download the files five (5) times within 30 days of purchase. After that the system does not allow you to download it any more. If you need to get any additional downloads you will have to purchase our update service which will provide an un-limited number of downloads for typically twelve (12) months.
- When you do a download the files are placed in YOUR default download location unless you specified a different one. If you can not find the files on your local machine look at your receipt for the file name an use the search function to find the file you just downloaded (i.e. drp.exe)
- When you double click on the file that has been downloaded, all of the documents will be extracted to a directory on your C: Drive in a sub-directory called Janco (i.e. C:/Janco/Disaster Recovery).
Location of Files Downloaded
Windows 7 - If you have not changed your default download location.

Assumptions
We assume that the user knows how to download files, execute a self extracting zip program, and have licensed copies of WORD if the user purchases the WORD version of our products. For adobe the user can obtain a free reader from www.adobe.com.
All of our products have been created and tested using OFFICE 2007 and Adobe Professional 9.0. If the user has older versions of that software it is their responsiblity to get conversion software to use the products purchased.













