Internet, IT, and Service Management Metrics

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Individual Policies

Metrics for the Internet, Information Technology,
and Service Management

Over 540 Objective Metrics Defined
83 Graphical Metric Reports show over 240 metrics

Compliant with ITIL - ISO 20000
IT Service Management

Version History

The Metrics for the Internet, Information Technology and Service Management HandiGuide® is over 300 pages, defines 540 objective metrics, and contains 83 metric reports that show over 240 objective metrics.

The metrics cover all areas of the Internet, Information Technology, and Service Management -- including WIRELESS metrics. In addition, there are industry specific examples for financial services, distribution, manufacturing, education, entertainment, government, hospitality, insurance, medical, real estate and retail.

Organizational responsibilities defined
Metric process, design, and definition of 540 specific objective metrics
83 sample metric reports - includes over 240 of 540 objective metrics
Graphic data presentation rules
A full metric report package is defined - a template you can use right away
Wireless metrics examples are featured
Updated to comply with Sarbanes-Oxley

Sample Metrics Reports in Graphic Format

Click to enlarge

Current Metric News

05/07/2008 - {Staffing Gurus20342} Very Sr. Oracle Apps Solutions Architect ...
The successful candidate will manage on and offshore development activities and play a key role in the replacement of the legacy application to an Oracle Release 12 Financials, HR, and Payroll solution utilizing the Oracle SOA ... - more info

04/21/2008 - 26 new messages in 25 topics - digest
Present publishing management with a comprehensive metric driven overview of opportunities related to matrix analysis for print, web and events based on trends and emergence of hot categories. Support the creation and execution of a ... - more info

04/19/2008 - 26 new messages in 26 topics - digest
Description HPS C&Is IT Service Management (ITSM) and Infrastructure Solutions include, but are not limited to, Enterprise Systems and Network Management (HP OpenView Based) and ITIL/IT Service Management processes design and ... - more info

04/14/2008 - 25 new messages in 24 topics - digest
MCSE/MCSA and/ or MOF/ITIL certification preferred 10. Bachelors degree in computer science or commensurate related experience 11. Strong knowledge of the Windows 2003 platform 12. Strong knowledge of Microsoft's messaging solution and ... - more info

04/11/2008 - 25 new messages in 24 topics - digest
Partner with other OPG members to design, develop, and rollout additional operational practices in areas including risk management, metrics measurement, incident/problem management, workflow, and knowledge management ... - more info

04/05/2008 - 26 new messages in 26 topics - digest
alt.bestjobsusa.philly.jobs http://groups.google.com/group/alt.bestjobsusa.philly.jobs?hl=en. alt.bestjobsusa.philly.jobs@googlegroups.com. Today's topics:. * US-PA: Upper Darby-Technical Recruiter - 1 messages, 1 author ... - more info

04/02/2008 - FOSE Session: Implementing Virtualization - Enterprise Benefits ...
All of it is hard to sell, but the organizational change (ITIL, SOA, etc.) - you have a better IT infrastructure to support your business. Bajinder: When youâ€™re examining close to 7 trillion in assets, the ability to manage risk is the ... - more info

03/30/2008 - Security standards: a stitch in time
ISO 27004, which deals with security metrics, will follow. This standard will deal with information security management and measurement. It will address how an organisation can go about measuring the effectiveness of its ISMS ... - more info

03/28/2008 - 2007: It all comes together
This exacting, metrics-driven process was introduced 20 years ago at Motorola. The company that introduced this methodology for process improvement still reaps the benefits of their approach, and so are other large enterprises from the ... - more info

03/24/2008 - CRM and Semantra 2.0, Kana and IBM, IFS, Sage in Kuwait, ASK Software
SLM is the process of measuring and monitoring service quality, using metrics such as performance, availability and customer satisfaction, relative to customer expectations, and "reporting results and taking action to ensure the quality ... - more info

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