Incident Communication Plan Policy


Now Includes Social Networking as a Media Outlet
Compliant with ISO/IEC 27035:2011

NEW Electronic Form - Incident Communication Contact Form

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To survive an incident such as a business interruption, security breach, or a product recall, organizations need more than a successful communication strategy – they need an incident communication plan.

The overall objectives of a incident communications plan should be established at the outset. The objectives should be agreed upon, well understood, and publicized. For example, will the primary objective of the communications plan be for communications only to employees, and only during a disaster? Or is the intent to advise customers of interruptions to service? Or is it for investors and stockholders? Or regulatory agencies? Or is it some combination of these?

Incident Media Social contacts form

Whatever the objectives of the enterprise, they should be shared, supported by executive management, and widely communicated - both via traditional media contact and social networks. This policy template addresses those needs directly as well as provides electronic tools that aid in the execution of of the policy.

The specific objective of this incident communication plan is to define who will provide key communications during a crisis including content, recipients, schedule, method of delivery, frequency, and priority of the communication. By outlining a communication plan in advance, the business is better able to

  • Communicate the effects and status of a crisis for employees, associates, suppliers and customers,
  • Reduce the impact of bad publicity, maintain customer service, bolster relations with vendors and
  • Address the concerns of other key stakeholders

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The policy template contains a clear definition of objectives along with an easily modifiable policy statement with guidelines for:

  • Media requests for information
  • Editorial or letter to the editor requests
  • Requests for interviews
  • Emergency responses (business continuity, security breaches, and other "bad news" situations)
  • Unannounced visits from media (TV reporters at your front door)
  • Press releases

In addition the template includes best practices for press conferences and media relationships, as well as a 3 page job description for a Director of Media Communications and social networking as a media outlet.

The Incident Communication Policy Template is the right tool for this task. With it you can successfully manage and control your enterprise's media communications that are related to your enterprise.

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The policies have just been updated to comply with all mandated requirements and include electronic forms that can be Emailed, filled out completely on the computer, routed and stored electronically -- a total solution.

We have just completed a major update of most of the individual polices and almost all of the electronic forms.

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