Metrics Template Updated to Comply with ITIL and ISO 2000
Update of the Metrics for the Internet, IT, and Service Management has just been released
ITIL and ISO 20000 are driving many international enterprises to evaluate the Service Desk function of their enterprises. Metrics are the key to this process and the just released version 3.1 of Janco's Metrics template directly address that issue.
M V Janulaitis the CEO of Janco said, "We have found that the focus of many enterprises now is in the area of service delivery in addition to cost control. " In response to that need Janco has updated its "Metrics for the Internet, IT, and Service Management HandiGuide" and increased the content of its IT Cost Control - Metrics - SLA - ITSM Kit with a Platinum Edition. The platinum edition includes: Metrics HandiGuide, IT Service Management Policy Template, Network Event Viewer, Service Level Agreement Policy Template, Summer 2007 IT Salary Survey, and 204 Internet and IT Job Descriptions in Word. Janco has also added an update service for the new Platinum edition. With this addition to the IT Cost Control - Metrics - SLA - ITSM product line, Janco now offers 4 versions of the kit which range in price from $899 to $1,999.
All of Janco's products are delivered electronically. Janco initially published all of it White Papers, IT Management Kits, HandiGuides (r) and Surveys in paper format. In 2001, Janco moved to an "electronic only" logistics model for it products.
M V Janulaitis said, "There are a core set of tools that are required by enterprises of all sizes to improve the service levels associated with the delivery of IT services while continuing to maintain good cost controls. Consulting and outsourcing firms that provide services on a contracting basis especially need these tools. " He added, ". . . with the looming demand on IT productivity and the move towards outsourcing, this set of tools is mandatory. "
Janco has developed metric programs for many enterprises. In addition Janco's practice has of focus on improving the productivity of the infrastructure of the IT function with enterprises of all sizes.