SOA Template

IT Service Management
Service-Oriented Architecture Template

Best Practices World Class Enterprises

ITIL and ISO 20000 Compliant

Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information

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Your company can't afford to waste any IT infrastructure investment, but you probably can't afford to hire expensive consultants to develop an IT infrastructure to fully support your SOA efforts either. Fortunately, you can now use proven ITSM best practices while developing your own infrastructure. The IT Service Management for SOA is a best practices methodology from Janco Associates that provides predefined standards, policies, and procedures for an enterprise to support its efforts as it begins the implementation of a Service-Orient Architecture.

This is a set of "Best Practices" developed by and or World Class Enterprises. They are proven policies, procedures, and standards which can be implemented in any size of enterprise.

The IT Service Management SOA Policy Template is a 126 page document that contains policies, standards, procedures and metrics that comply with the ITIL Standard. Included in the template are:

  • Service Requests PolicySOA Template

  • Service Request Standard
  • Help Desk Policy
  • Help Desk Standards
  • Help Desk Procedures
  • Help Desk Service Level Agreement
  • Change Control Standard
  • Change Control Quality Assurance Standard
  • Change Control Management Workbook
  • Documentation Standard
  • Application Version Control Standard
  • Version Control Standard
  • Internet, e-Mail and Electronic Communication Policy
  • Blog & Personal Web Site Policy
  • Travel and Off-Site Meeting
  • Sensitive Information Policy
  • Sample Service Level Agreement with Metrics

In addition, the ITSM SOA template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. The document conforms with ITIL and has been updated to focus on supporting the the development, implementation and operation of a Service-Oriented Architecture.

The template can be purchased by itself or with supporting job descriptions. We do provide an update service for the template as it is modified. You can see a full table of contents and some sample pages by clicking on the link below.

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The ITSM Job bundle contains the following job descriptions:

  • Director e-Commerce
  • Director Sarbanes-Oxley Compliance
  • Manager Change Control
  • Manager Customer Service
  • Manager Customer Service Center
  • Manager Customer Site Support
  • Manager Help Desk Support
  • Manager KPI Metrics
  • Manager Metrics
  • Manager Quality Control
  • Manager Sarbanes-Oxley Compliance
  • Manager Service Level Reporting
  • Manager User Support
  • Capacity Planning Supervisor
  • Change Control Analyst
  • Change Control Supervisor
  • Help Desk Analyst
  • Help Desk Technician
  • Key Performance Indicator Analyst
  • Metrics Measurement Analyst
  • Quality Measurement Analyst

This template comes in Word and PDF Formats. In addition the Silver version includes the job descriptions listed above (PDF and Word format) and the Gold version includes the 260 jobs from our Internet and IT Position descriptions andiGuide.

SOA - Service-Oriented Architecture - IT Service Management Template come is four versions

IT Service Management - Service Oriented Architecture - Standard Edition

ITSM - SOA Standard Edition contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form. It is ITIL compliant.

  • Includes 5 policies - Blog and Personal Web Site Policy; BYOD Policy; Internet, e-Mail, Social Networking, Mobile Device, Electronic Communications, and Record Retention Policy; Sensitive Information Policy; and Travel, Electronic Meeting, and Off-Site Meeting Policy

  • Includes 7 ready to use electronic forms: Blog Compliance Agreement; BYOD Access and Use Agreement; Email employee Agreement; Internet Access Request; Internet and Electronic Communications; Internet Use Approval; and Sensitive Information Policy Compliance Agreement

NOTE: is available with optional 12 or 24 months of update service to the document and all of it components.

IT Service Management - Service Oriented Architecture - Silver Edition

  • ITSM - SOA Template Standard Edition

  • IT Service Management full multi-page job descriptions in MS WORD .docx and PDF formats: Director Sarbanes-Oxley Compliance, Manager Change Control, Manager Customer Service Center, Manager Help Desk Support, Manager Metrics, Manager Quality Control, Manager Service Level Reporting, Manager User Support, Capacity Planning Supervisor, Change Control Analyst, Change Control Supervisor, Help Desk Analyst, Metrics Measurement Analyst, Quality Measurement Analyst

IT Service Management - Service Oriented Architecture - Gold Edition

  • ITSM - SOA Template Standard Edition

  • Over 288 multi-page job descriptions in MS WORD .docx format. These multi-page job description include all of the job description in the Silver Edition, all come as individual files using long file names and are easily modified.

IT Service Management -Service Oriented Architecture - Platinum Edition

  • ITSM - SOA Template Standard Edition

  • Over 288 multi-page job descriptions

  • Internet and IT Job Descriptions HandiGuide - Over 600 pages in PDF format. PLUS up to 5 custom job descriptions when Job Content forms are provided to us within 30 days of purchase.


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