SKU / ProductPriceOrder Now
R-00108 / IT Service Management for Service Oriented Architecture$899.00
IT Service Management for Service Oriented Architecture Template contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, and service requests. Individual policies are included for Blog, BYOD, electronic communications, Sensitive information, and Travel and off-site meetings. It also contains a Business and IT Impact Questionnaire, and several electronic forms included. They are: Blog Compliance Agreement; BYOD Access and Use Agreement; Email employee Agreement; Internet Access Request; Internet and Electronic Communications; Internet Use Approval; and, Sensitive Information Policy Compliance Agreement.
R-00108-12 / IT Service Management for Service Oriented Architecture with 12 months update$1,099.00
R-00108-24 / IT Service Management for Service Oriented Architecture with 24 months update$1,299.00

R-00110 / IT Service Management SOA - Silver Edition$999.00
IT Service Management Policy Template - Silver Edition contains the ITSM - SOA in Word format plus 21 supporting job descriptions in both Word and PDF format. Included are: Director Sarbanes-Oxley Compliance; Manager Change Control; Manager Customer Service Center<; Manager Help Desk Support; Manager Metrics; Manager Quality Control; Manager Service Level Reporting; Manager User Support; Capacity Planning Supervisor; Change Control Analyst; Change Control Supervisor; Help Desk Analyst; Key Performance Indicatior Analyst; Metrics Measurement Analys; Quality Measurement Analyst; and more.
R-00110-12 / IT Service Management SOA - Silver Edition with 12 months update service$1,199.00
R-00110-24 / IT Service Management SOA - Silver Edition with 24 months update service$1,399.00

R-00111 / IT Service Management SOA - Gold Edition$1,299.00
IT Service Management SOA Policy Template - Gold Edition contains the ITSM SOS Template Silver Edition in Word format plus over 300 job descriptions (individual Word documents using long file names) that cover the full range of positions within the IT function. The template is ITIL compliant.
R-00111-12 / IT Service Management SOA - Gold Edition with 12 months update service$1,799.00
R-00111-24 / IT Service Management SOA - Gold Edition with 24 months update service$1,999.00

R-00114 / IT Service Management SOA - Platinum Edition$1,999.00
IT Service Management SOA Policy Template - Platinum Edition contains the ITSM - SOA Template in Word format Gold Edition; and the PDF Version of the Internet and IT Job Description HandiGuide which is over 800 pages in length.
R-00114-12 / IT Service Management SOA - Platinum Edition with 12 months update service$2,399.00
R-00114-24 / IT Service Management SOA - Platinum Edition with 24 months update service$2,999.00

R-00127 / IT Service Management Policy and Disaster Recovery Template Kit$999.00
IT Service Managment Policy and Disaster Recovery Template Kit comes in MS Word format and complies with Sarbanes-Oxley Section 404. ITSM Policies include service requests, help desk, change control, documentation standards, version control, internet user, e-mail, blog and travel / offsite meeting policy templates.
R-00127-12 / IT Service Management Policy and Disaster Recovery Template Kit with 12 months update service$1,199.00
R-00127-24 / IT Service Management Policy and Disaster Recovery Template Kit with 24 months update service$1,399.00

R-00109 / IT Service Management - Job Descriptions (PDF/Word)$359.00
IT Service Management Job Descriptions (PDF/Word) contains 21 full job descriptions that support the ITSM Policy Template. The job descriptions come as PDF file and individual word files that are fully editable. Included are: Director Sarbanes-Oxley Compliance; Manager Change Control; Manager Customer Service Center<; Manager Help Desk Support; Manager Metrics; Manager Quality Control; Manager Service Level Reporting; Manager User Support; Capacity Planning Supervisor; Change Control Analyst; Change Control Supervisor; Help Desk Analyst; Key Performance Indicatior Analyst; Metrics Measurement Analys; Quality Measurement Analyst; and more.
P-SP010 / Disaster Recovery Plan (Business Continuity) Template$499.00
The Disaster Recovery Plan (DRP) is provided in MS WORD, epub, and PDF format. It is a complete DRP and can be used in whole or in part to establish defined responsibilities, actions and procedures to recover the computer, communication and network environment in the event of an unexpected and unscheduled interruption. The plan includes 18 electronic forms, Business Impact Analysis tool, and a DR/BC audit program.
SUB-033-12 / Update Service - IT Service Management Job Descriptions$159.00
Update Service - IT Service Management Job Descriptions will provide 12 months of updates to the ITSM Job Descriptions from the date of this transaction.
SUB-030-12 / Update Service - IT Service Management 12 months update service$299.00
Update Service - IT Service Management will provide 12 months of updates to the ITSM Policy Template from the date of this transaction.
SUB-030-24 / Update Service - IT Service Management 24 months update service$499.00
Update Service - IT Service Management will provide 24 months of updates to the ITSM Policy Template from the date of this transaction.
SUB-032-12 / Update Service - IT Service Management Policy Template - Silver Edition$299.00
Update Service - IT Service Management Policy Template - Silver Edition will provide 12 months of updates to the ITSM Policy Template - Silver Edition from the date of this transaction.
SUB-031 / Update Service - IT Service Management Policy Template - Gold Edition$699.00
Update Service - IT Service Management Policy Template - Gold Edition will provide 12 months of updates to the ITSM Policy Template - Gold Edition from the date of this transaction.
SUB-034 / Update Service - IT Service Management Policy Template - Platinum Edition$899.00
Update Service - IT Service Management Policy Template - Platinum Edition will provide 12 months of updates to the ITSM Policy Template - Platinum Edition from the date of this transaction.
SUB-039-12 / Update Service - IT Service Management Policy and Disaster Recovery Template Kit$419.00
Update Service - IT Service Management Policy and Disaster Recovery Template Kit will provide 12 months of updates to the IT Service Management Policy template and the Disaster Recovery Planning template for 12 months from the date of this transaction.

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