|
Current Metric News
05/16/2008
- Help Centre Supervisor Comp. 08-0307 Close Date: May 26, 2008
Supervisor is responsible for full service call management including call tracking through-out lifecycle, tier-1 support services, staff scheduling to meet service levels for call wait times and abondment, report metrics, application of ...
-
more info
05/14/2008
- Business Analyst
Support continuous improvement efforts with feedback and recommendations on improving efficiency and key metrics. Maintain run books and data collection sufficient to provide reporting on all metrics, service levels, and service ...
-
more info
05/14/2008
- Identifying ITIL and IT Green Strategy Capabilities
Process and Metrics implies use of a management review of Forecast, Dashboard, Execution, Result. * Position IT Service Management, Change/Release Management, Capacity and Financial Management to enable measurable, and improving Green ...
-
more info
05/13/2008
- Six Sigma and IT: Jump Start your IT organizations quality
Do you have metrics in place to collect, store, and present relevant data regarding process efficiencies? Often, companies with enterprise resource planning (ERP) systems in place are in a better position to go the extra step and ...
-
more info
05/08/2008
- Virgin Atlantic Entrusts IT to Tata Consultancy Services Until 2011
PR Newswire (press release) - New York,NY,USA TCS’ service delivery for Virgin Atlantic is designed around IT Infrastructure Library (ITIL) best practices framework. TCS’ rigorous metrics-based … (more)
-
more info
05/08/2008
- [mcse_ccna_technical_group] ITIL Service Delivery Lead Openings at ...
Position: IT Service Delivery Lead; Role: Service Delivery, Help Desk Lead; Job Description:. The core areas of Service Support and Service Delivery; Process improvement/re-engineering; Process documentation; Metrics & measurement. ...
-
more info
05/07/2008
- What is ISM3?
ITIL users can employ ISM3 process orientation to strengthen ITIL security process seamlessly. Using ISM3 style metrics, objectives and targets it is possible to create measurable Service Level Agreements for outsourced security ...
-
more info
05/01/2008
- ITIL V2 - V3 Differences.
Finally Continual Service Improvement or CSI, explains the use of process improvement models and identifies metrics to support improvements. 4 ITIL V2-V3 High Level Evolutions. There are four high-level evolutions identified between ...
-
more info
04/29/2008
- ITIL Quick Reference
Reports and KPI targets and additional metricsA list of key reports and Key Performance Indicators for the Service Level Management process, plus additional metrics that may need to be considered. 23. SLM Process Manager DocumentThis ...
-
more info
04/23/2008
- Governing ITIL with CobiT
It ensures that IT delivers valuable services through the optimal use of its resources, while understanding the risks involved and the establishment of goals and metrics to track organizational performance. ...
-
more info
|
