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SKU / ProductPriceCart
R-00148 / KPI Metrics Service Management - Platinum Edition$1,999.00

Key Perfromance Indicator (KPI) Metrics Service Management - Platinum Edition includes:

  • KPI Metrics for the Internet, Information Technology, and Service Management (PDF) is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks
  • IT Service Management Policy Template (Word) is an 88 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.
  • Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format
  • All of the IT Job Descriptions (Word) from the IT Position Description HandiGuide.
  • Latest IT Salary Survey for 73 positions in all major metro areas in the US and Canada.

R-00148-12 / KPIMetrics Service Management - Platinum Edition with 12 months update service$2,599.00

KPI Metrics Service Management - Platinum Edition with 12 months update service

R-00148-24 / KPI Metrics Service Management - Platinum Edition with 24 months update service$2,899.00

KPI Metrics Service Management - Platinum Edition with 24 months update service.


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