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P-02005 / KPI Metrics HandiGuide (PDF)$599.00

The Key Performance Indicatory (KPI) Metrics for the Internet, Information Technology, and Service Management is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks

The metrics cover all areas of the Internet and Information Technology -- including Work from Home and WIRELESS metrics. In addition, there are industry specific examples for financial services, distribution, manufacturing, education, entertainment, government, hospitality, insurance, medical, real estate and retail.

Includes 8 full job descriptions: Chief Digital Officer, Chief Experience Officer, Digital Brand Manager, Manager Metrics, Manager KPI Metrics, Manager Service Level Reporting, Key Performance Indicator Analyst, and SEO Specialist

P-02005-12 / KPI Metrics HandiGuide (PDF) with 12 months of update service$799.00

P-02005-24 / KPI Metrics HandiGuide (PDF) with 24 months of update service$949.00


R-00146 / KPI Metrics and ITSM Policy Standard Edition$899.00

Key Performance Indicator (KPI) Metrics Service Management Standard Edition includes:

  • KPI Metrics for the Internet, Information Technology, and Service Management

  • IT Service Management Policy Template (Word) is an 88 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.

R-00146-12 / KPI Metrics and ITSM Policy Standard Edition with 12 months update service$1,299.00

R-00146-24 / KPI Metrics and ITSM Policy Standard Edition with 24 months update service$1,599.00


R-00147 / KPI Metrics and ITSM Policy - Silver Edition$1,099.00

Key Performance Indicators (KPI) Metrics Service Management - Silver Edition includes:

  • KPI Metrics for the Internet, Information Technology, and Service Management (PDF)

  • IT Service Management Policy Template (Word)

  • Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format.

R-00147-12 / KPI Metrics and ITSM Policy - Silver Edition with 12 months update service$1,499.00

R-00147-24 / KPI Metrics and ITSM Policy - Silver Edition with 24 months update service$1,799.00


R-00129 / KPI Metrics and ITSM Policy - Gold Edition$1,399.00

Key Perfromance Indicators (KPI) Metrics Service Management - Gold Edition includes:

  • KPI Metrics for the Internet, Information Technology, and Service Management (PDF)

  • IT Service Management Policy Template (Word)

  • Service Level Agreement Policy Template (Word/PDF)

  • KPI, Metrics, Service Level Agreement (SLA) and Outsourcing Job Description Bundle includes 22 full job descriptions in WORD and PDF formats. They are: Chief Data Officer, Chief Experience OLfficer, VP Administration, VP Strategy and Architecture, Digtal Brand Manager, Director IT Management and Control, Manager Contracts and Pricing, Manager Controller, Manager KPI Metrics, Manager Metrics, Manager Outsourcing, Manager Service Level Reporting, Manager Social Networking, Manager Vendor Management, Key Performance Indicator Analyst, Metrics Measurement Analyst, Quality Measurement Analyst, SEO Specialist, System Administrator Linux, System Administrator Unix, System Administrator Windows, and Wi-Fi Network Administrator.
R-00129-12 / KPI Metrics and ITSM Policy - Gold Edition with 12 months update service$1,799.00

R-00129-24 / KPI Metrics and ITSM Policy - Gold Edition with 24 months update service$1,999.00


R-00148 / KPI Metrics and ITSM Policy - Platinum Edition$1,999.00

Key Perfromance Indicator (KPI) Metrics Service Management - Platinum Edition includes:

  • KPI Metrics for the Internet, Information Technology, and Service Management> (PDF)
  • IT Service Management Policy Template >(Word)
  • Service Level Agreement Policy Template (Word/PDF)
  • All of the IT Job Descriptions (Word) from the IT Position Description HandiGuide.
  • Latest IT Salary Survey for 73 positions in all major metro areas in the US and Canada.

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