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SKU / ProductPriceCart
P-02005 / KPI Metrics for the Internet, IT, and Service Management (PDF)$599.00

The Key Performance Indicatory (KPI) Metrics for the Internet, Information Technology, and Service Management is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks

The metrics cover all areas of the Internet and Information Technology -- including WIRELESS metrics. In addition, there are industry specific examples for financial services, distribution, manufacturing, education, entertainment, government, hospitality, insurance, medical, real estate and retail.

P-02005-12 / KPI Metrics for the Internet, IT, and Service Management (PDF) with 12 months of update service$799.00

KPI Metrics for the Internet, Information Technology, and Service Management with 12 months of update service.

P-02005-24 / KPI Metrics for the Internet, IT, and Service Management (PDF) with 24 months of update service$949.00

KPI Metrics for the Internet, Information Technology, and Service Management with 24 months of update service.


R-00146 / KPI Metrics Service Management Standard Edition$899.00

Key Performance Indicator (KPI) Metrics Service Management Standard Edition includes:

  • KPI Metrics for the Internet, Information Technology, and Service Management (PDF) is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks
  • IT Service Management Policy Template (Word) is an 88 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.

R-00146-12 / KPI Metrics Service Management Standard Edition with 12 months update service$1,299.00

KPI Metrics Service Management Standard Edition with 12 months update service

R-00146-24 / KPI Metrics Service Management Standard Edition with 24 months update service$1,599.00

KPI Metrics Service Management Standard Edition with 24 months update service.


R-00147 / KPI Metrics Service Management - Silver Edition$1,099.00

Key Performance Indicators (KPI) Metrics Service Management - Silver Edition includes:

  • KPI Metrics for the Internet, Information Technology, and Service Management (PDF) is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks
  • IT Service Management Policy Template (Word) is an 88 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.
  • Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format.

R-00147-12 / KPI Metrics Service Management - Silver Edition with 12 months update service$1,499.00

KPI Metrics Service Management - Silver Edition with 12 months update service.

R-00147-24 / KPI Metrics Service Management - Silver Edition with 24 months update service$1,799.00

KPI Metrics Service Management - Silver Edition with 24 months update service.


R-00129 / KPI Metrics Service Management - Gold Edition$1,399.00

Key Perfromance Indicators (KPI) Metrics Service Management - Gold Edition includes:

  • KPI Metrics for the Internet, Information Technology, and Service Management (PDF) is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks
  • IT Service Management Policy Template (Word) is an 88 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.
  • Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format.
  • KPI, Metrics, Service Level Agreement (SLA) and Outsourcing Job Description Bundle includes 12 full job descriptions in WORD and PDF formats. They are: VP Administration; VP Strategy and Architecture; Director IT Management and Control; Manager Contracts and Pricing; Manager Controller; Manager Metrics; Manager Outsourcing; Manager Service Level Reporting; Metrics Measurement Analyst; Quality Measurement Analyst; System Administrator Unix; and System Administrator Windows.

R-00129-12 / KPI Metrics Service Management - Gold Edition with 12 months update service$1,799.00

KPI Metrics Service Management - Gold Edition with 12 months update service

R-00129-24 / KPI Metrics Service Management - Gold Edition with 24 months update service$1,999.00

KPI Metrics Service Management - Gold Edition with 24 months update service


R-00148 / KPI Metrics Service Management - Platinum Edition$1,999.00

Key Perfromance Indicator (KPI) Metrics Service Management - Platinum Edition includes:

  • KPI Metrics for the Internet, Information Technology, and Service Management (PDF) is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks
  • IT Service Management Policy Template (Word) is an 88 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.
  • Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format
  • All of the IT Job Descriptions (Word) from the IT Position Description HandiGuide.
  • Latest IT Salary Survey for 73 positions in all major metro areas in the US and Canada.

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