The
IT Service Management Policy Template is a 71 page document that
contains policies, standards, procedures and metrics for
Change Control, Help Desk and Service Request processing. ITSM
template also contains the Business and IT Impact Questionnaire, a
Change Control Request Form and an Internet Use Approval Form.
The IT Service Management Template is Sarbanes Oxley compliant and
conforms to IT Infrastructure Library (ITIL).
The template can be purchased by itself
or with supporting job descriptions. We do provide an update
service for the template as it is modified. You can see a full
table of contents and some sample pages by clicking on the link
below.
The ITSM Job bundle contain the following
14 job descriptions:
1. Director Sarbanes-Oxley
Compliance
2. Manager Change Control
3. Manager Customer Service Center
4. Manager Help Desk Support
5. Manager Metrics
6. Manager Quality Control
7. Manager Service Level Reporting
8. Manager User Support
9. Capacity Planning Supervisor
10. Change Control Analyst
11. Change Control Supervisor
12. Help Desk Analyst
13. Metrics Measurement Analyst
14. Quality Measurement Analyst
The Information Technology Service Template
comes in Word and PDF Formats. In addition the Silver version
include the 14 job descriptions listed above (PDF and Word format), the Gold version includes the 195 job from our Internet and IT
Position Descriptions HandiGuide, and the Platinum Edition contain
the PDF (600 page) Internet and IT Position Description Handiguide -
2005 Edition.
