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SKU / ProductPriceCart
R-00109 / IT Service Management - Job Descriptions (PDF/Word)$359.00

IT Service Management Job Descriptions (PDF/Word) contains 21 full job descriptions that support the ITSM Policy Template. The job descriptions come as PDF file and individual word files that are fully editable. Included are: Director Sarbanes-Oxley Compliance; Manager Change Control; Manager Customer Service Center<; Manager Help Desk Support; Manager Metrics; Manager Quality Control; Manager Service Level Reporting; Manager User Support; Capacity Planning Supervisor; Change Control Analyst; Change Control Supervisor; Help Desk Analyst; Key Performance Indicatior Analyst; Metrics Measurement Analys; Quality Measurement Analyst; and more.

R-00090 / Director Sarbanes-Oxley Compliance Job Description$99.00

The Director Sarbanes-Oxley Compliance is responsible for understanding and monitoring all processes, that are in place or change, which are associated with compliance of the enterprise to Sarbanes-Oxley (SOX) – Section 404 and 409 by the computing and communications technology used by the enterprise in the preparation of the enterprise’s financial records. The scope of responsibility includes both the internal and outsourced business/IT functions. As the top compliance resource within IT for the enterprise, he or she provides a single point of contact in Information Technology for audit committee and external auditors, reporting to the executive management and the board of directors of the enterprise.

R-00113 / Manager Change Control Job Description$70.00

The Manager Change Control is responsible for managing the quality of the enterprise production environment by managing, implementing and overseeing a change control process for new updated applications from the test environment to the production environment. This results in high quality systems, thus providing customers with quality products and services.

P-00438 / Manager Customer Service Center Job Description$70.00

The Manager Customer Service Center has the challenge of maintaining customer satisfaction over the full range of services provided by the IT organization.

P-00531 / Manager Help Desk Support Job Description$70.00

The Manager Help Desk Support faces the challenge of meeting customer demand and service levels with limited resources in a rapidly changing environment.

P-00446 / Manager Metrics Job Description$70.00

The primary challenge for the Manager Metrics is establishing and maintaining a good metrics system. The system and processes associated with metrics should encourage reporting true service levels and lead to cooperation and teamwork between IT and the using community.

R-00112 / Manager Quality Control Job Description$70.00

The Manager Quality Control is responsible for helping to establish and monitoring adherence to quality standards in the development of Information Technology. Quality includes both the qualitative and quantitative measures. This includes complying with all mandated requirements such as Sarbanes Oxley.

P-00522 / Manager Service Level Reporting - SLA Job Description$70.00

The primary challenge for the Manager SLA Reporting is establishing and maintaining a good metrics systems that encourages reports true service levels and leads to cooperation and teamwork instead.

P-00513 / Manager User Support Job Description$70.00

The challenge for the Manager User Support is to meet and hopefully exceed service levels for end-user support, training, and consulting development and maintain customer satisfaction while utilizing limited resources.

P-00397 / Capacity Planning Supervisor Job Description$50.00

The Capacity Planning Supervisor is responsible for initiating the capacity planning process and developing capacity planning for the technical and operational functions of IT in the future.

P-00398 / Change Control Analyst Job Description$50.00

The challenges facing the Change Control Analyst involve facilitating a “zero defect software” environment within the enterprise.

P-00399 / Change Control Supervisor Job Description$50.00

The challenges facing the Change Control Supervisor involve facilitating a “zero defect software” environment within the enterprise.

P-00426 / Help Desk Analyst Job Description$60.00

The Help Desk Analyst is challenged to insure that help is given to these departments as quickly and efficiently as possible.

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