KPI Metrics for the Internet, IT, and Service Management HandiGuide released

Metrics and KPIs are the hot topic that C-Level executives are interested in and they are asking CIOs when they will define and implement KPI Metrics. Janco releases Version 5 of its Metrics for the Internet, IT, and Service Management HandiGuide™

Park City, UT - KPI Metrics for the Internet, IT, and Service Management HandiGuide released - (e-janco.com) Janco Associates has just released its Metrics for Internet, IT, and Service Management HandiGuide Version 5 (https://e-janco.com/metrics.htm). The CEO of Janco, Mr. M. Victor Janulaitis said, "Many metrics efforts lack relevance to the business and are not well linked to economic and service outcomes. It is difficult for many C-Level executives to understand how non-financial defined and monitored metrics relate to enterprise objectives, and how they provide insight into the value and service levels that IT delivers. What they want are KPI (Key Performance Indicators). " The CEO added, "This template presents service management standards, provides a robust framework with specific KPI metrics that are business focused and a format which is easy to communicate with business operational executives and managers. "

Janulaitis said, "Our clients, who have had a chance to review this new template, are looking forward to this latest update. The format of the reports is based on an industry solution which has received numerous awards including 'Best Productivity Solution' at an international conference a number of years ago. "

The Metrics for Internet, IT, and Service Management HandiGuide includes a reporting framework that is easily implemented. It defines a specific process that can be followed and has a road-map for a KPI metrics report that covers all of the areas that the IT function interacts with including: finance, staffing, infrastructure, productivity, system development, quality assurance, help (service) function, operations, communication and a number of industry specific KPI metrics.

The CEO added, "This offering is integral to the implementation and operation of effective and efficient infrastructure in the ever changing technologically based business environment. "

The price of Metrics HandiGuide is based on the core document and whether the user selects specific supporting materials and 12 or 24 months of update service:

KPI Metrics Read On  Order KPI Metrics  Download Selected KPI Metrics Pages

KPI Metrics HandiGuide

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  • Key Performance Indicator (KPI) Metrics HandiGuide is over 300 pages. Work From Home KPIs defined and added to the original 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks. ITIL and ISO 20000 Compliant.

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KPI Metrics Service Management - Standard Edition - Cost Control - Productivity Management

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  • KPI Metrics HandiGuide

  • IT Service Management Policy Template (Word) is an 126 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.

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KPI Metrics Service Management Cost Control - Silver Edition

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  • KPI Metrics HandiGuide

  • IT Service Management Policy Template

  • Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format.

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KPI Metrics Service Level Mangement and IT Cost Control - Gold Edition

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  • KPI Metrics HandiGuide

  • IT Service Management Policy Template

  • Service Level Agreement Policy Template

  • KPI Metrics, Service Level Agreement (SLA) and Outsourcing Job Description Bundle includes 22 full job descriptions in WORD and PDF formats. They are: Chief Data Officer, Chief Experience OLfficer, VP Administration, VP Strategy and Architecture, Digtal Brand Manager, Director IT Management and Control, Manager Contracts and Pricing, Manager Controller, Manager KPI Metrics, Manager Metrics, Manager Outsourcing, Manager Service Level Reporting, Manager Social Networking, Manager Vendor Management, Key Performance Indicator Analyst, Metrics Measurement Analyst, Quality Measurement Analyst, SEO Specialist, System Administrator Linux, System Administrator Unix, System Administrator Windows, and WiFi Network Administrator

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KPI Metrics IT Service Level Management and IT Cost Control - Platinum Edition

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  • KPI Metrics HandiGuide

  • IT Service Management Policy Template

  • Service Level Agreement Policy Template

  • Metrics, Service Level Agreement (SLA) and Outsourcing Job Description Bundle

  • Internet and IT Job Descriptions as individual files in Word formats. Long file names have been used to make customization easier.

  • Latest IT Salary Survey for 73 positions in all major metro areas in the US and Canada.

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Janco is an international consulting firm that follows issues that concern CIOs and CFOs. The firm publishes a series of IT and business Infrastructure HandiGuides® and Templates including IT Infrastructure Policies and Procedures, Disaster Recovery/Business Continuity Template, Security Template, IT Job Descriptions, and its semi-annual IT Salary Survey.