Service Oriented Architecture - SOA

IT Service Management - Based on a Service Oriented Architecture

IT Service Management SOAIn today's competitive business environment, innovation drives success and growth. Speeding the go-to-market time of enterprise innovations is critical for increasing business agility. Applications and supporting infrastructures must be built to change, built to last, and built torun 24x7. Businesses are constantly challenged to share and transmit highly-sensitive data securely, and with increasing speed. Service-oriented architecture (SOA) improves business resilience by enabling both the rapid reuse of existing assets and the sharing of services and infrastructure across the business. However, the strategies for adopting an SOA approach can be confusing, if not daunting. Additionally, incorporating SOA's Web services and XML-based underpinnings with a multitude of new connectivity points can introduce a host of issues for any business, including complexity, security, and slow performance. If not addressed, these issues can be prohibitively costly in terms of resources, time, budget and risk. For enterprises to reap the benefits of SOA deployments, they must find ways to address these risks.

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ITSM - SOA Policy Template is ITIL Compliant

ITIL Service ManagementThe IT Service Management Policy Template is an MS WORD document that contains policies, standards, procedures and metrics that comply with latest version of the ITIL Standard. Chapters of the template include:

  • Service Requests Policy
  • Service Request Standard
  • Help Desk Policy
  • Help Desk Standards
  • Help Desk Procedures
  • Help Desk Service Level Agreement
  • Change Control Standard
  • Change Control Quality Assurance Standard
  • Change Control Management Workbook
  • Documentation Standard
  • Application Version Control Standard
  • Version Control Standard
  • Internet Policy
  • e-Mail Policy Electronic Communication Policy
  • Blog & Personal Web Site Policy
  • Travel and Off-Site Meeting
  • Sensitive Information Policy
In addition, the ITSM template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. It conforms with ITIL.

The template can be purchased by itself or with supporting job descriptions. We do provide an update service for the template as it is modified. You can see a full table of contents and some sample pages by clicking on the link below.

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IT Service Management - Service Oriented Architecture - Standard Edition

ITSM - SOA Standard Edition contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form. It is ITIL compliant.

  • Includes 5 policies - Blog and Personal Web Site Policy; BYOD Policy; Internet, e-mail, Social Networking, Mobile Device, Electronic Communications, and Record Retention Policy; Sensitive Information Policy; and Travel, Electronic Meeting, and Off-Site Meeting Policy

  • Includes 7 ready to use electronic forms: Blog Compliance Agreement; BYOD Access and Use Agreement; Email employee Agreement; Internet Access Request; Internet and Electronic Communications; Internet Use Approval; and Sensitive Information Policy Compliance Agreement

NOTE: is available with optional 12 or 24 months of update service to the document and all of it components.

IT Service Management - Service Oriented Architecture - Silver Edition

  • ITSM - SOA Template Standard Edition

  • IT Service Management full multi-page job descriptions in MS WORD .docx and PDF formats: Director Sarbanes-Oxley Compliance, Manager Change Control, Manager Customer Service Center, Manager Help Desk Support, Manager Metrics, Manager Quality Control, Manager Service Level Reporting, Manager User Support, Capacity Planning Supervisor, Change Control Analyst, Change Control Supervisor, Help Desk Analyst, Metrics Measurement Analyst, Quality Measurement Analyst

IT Service Management - Service Oriented Architecture - Gold Edition

  • ITSM - SOA Template Standard Edition

  • Over 300 multi-page job descriptions in MS WORD .docx format. These multi-page job description include all of the job description in the Silver Edition, all come as individual files using long file names and are easily modified.

IT Service Management -Service Oriented Architecture - Platinum Edition

  • ITSM - SOA Template Standard Edition

  • Over 300 multi-page job descriptions

  • Internet and IT Job Descriptions HandiGuide - Over 600 pages in PDF format. PLUS up to 5 custom job descriptions when Job Content forms are provided to us within 30 days of purchase.

ITSM - SOA and Disaster Recovery Template

  • IT Service Management for Service Oriented Architecture Template

  • Disaster Recovery Business Continuity Template - is provided in MS WORD, epub, and PDF format. It is a complete DRP and can be used in whole or in part to establish defined responsibilities, actions and procedures to recover the computer, communication and network environment in the event of an unexpected and unscheduled interruption. The plan includes electronic forms, Business Impact Analysis tool, and a DR/BC audit program. The template is IS0, COBIT, Sarbanes Oxley, PCI-DSS, and HIPAA compliant.

    The plan is structured to attain the following objectives:
    • Recover the physical network within the Critical Time Frames established and accepted by the user community;
    • Recover the applications within the Critical Time Frames established and accepted by the user community; and
    • Minimize the impact on the business with respect to dollar losses and operational interference.

    Available with 12 or 24 months of update service

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