Janco Releases Information Technology Service Management Template (ITSM)
Park City, UT - Janco Associates (www.e-janco.com and www.it-toolkits.com) announced the release of its IT Service Management Template. IT Service Management (ITSM) is defined as part of a rapidly accepted standard of best practices known as IT Infrastructure Library (ITIL). The IT Service Management template joins Janco’s CIO and IT Productivity series of tools and templates which include their popular Sarbanes Oxley Compliance Resource Kit and Disaster Recovery Plan Template.
Victor Janulaitis, CEO of Janco said “IT infrastructure productivity is the core of our firm’s practice. We have created a set of tools to improve the productivity and quality of service provided by the IT function. With the IT Service Management Template and our Sarbanes Oxley Compliance Resource Kit enterprises of all sizes can quickly implement best practices. ”
The IT Service Management Template (www.e-janco.com/ITSM.htm) contains policies, standards, procedures and metrics for Change Control, Help Desk and Service Request processing. The ITSM Template also contains Janco’s Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form.
The Sarbanes Oxley Compliance Resource Kit (www.e-janco.com/Sarbanes-Oxley.htm) which was released in January now has a Platinum Edition which contains the IT Service Management Template.
Janco also announced the activation of its new web site www.it-toolkits.com. The site provides productivity tools for IT and the Chief Information Officer in particular. Included are Janco’s Browser Study, CIO Productivity Kit, Disaster Recovery Template, Security Template, IT Salary Survey, IT Job Descriptions, and Sarbanes-Oxley Compliance Resource Kit.