Janco Associates - IT Governance - IT Infrastrucure - job descriptions - salary surveyKPI Metrics for the Internet, IT, and Service Management HandiGuide™ Version 5.0 released

Metrics and KPIs are the hot topic that C-Level executives are interested in and they are asking CIOs when they will define and implement KPI Metrics. Janco releases Version 5 of its Metrics for the Internet, IT, and Service Management HandiGuide™

Park City, UT - (www.e-janco.com) Janco Associates has just released its Metrics for Internet, IT, and Service Management HandiGuide Version 5 (https://www.e-janco.com/metrics.htm).   The CEO of Janco, Mr. M. Victor Janulaitis said, "Many metrics efforts lack relevance to the business and are not well linked to economic and service outcomes. It is difficult for many C-Level executives to understand how non-financial defined and monitored metrics relate to enterprise objectives, and how they provide insight into the value and service levels that IT delivers. What they want are KPI (Key Performance Indicators). "  The CEO added, "This template presents service management standards, provides a robust framework with specific KPI metrics that are business focused and a format which is easy to communicate with business operational executives and managers. "    

Janulaitis said, "Our clients, who have had a chance to review this new template, are looking forward to this latest update.   The format of the reports is based on an industry solution which has received numerous awards including 'Best Productivity Solution' at an international conference a number of years ago. "

The Metrics for Internet, IT, and Service Management HandiGuide includes a reporting framework that is easily implemented.   It defines a specific process that can be followed and has a road-map for a KPI metrics report that covers all of the areas that the IT function interacts with including: finance, staffing, infrastructure, productivity, system development, quality assurance, help (service) function, operations, communication and a number of industry specific KPI metrics.

The CEO added, "This offering is integral to the implementation and operation of effective and efficient infrastructure in the ever changing technologically based business environment. " 

The price of Metrics HandiGuide is based on the core document and whether the user selects specific supporting materials and 12 or 24 months of update service:

Metrics Service Managment Toolkit

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Order KPI Metrics for ITDownload SelectedKPI Metgrics Pages

Cost ControlKPI Metrics HandiGuide

  • Key Performance Indicator (KPI) Metrics HandiGuide is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks. ITIL and ISO 20000 Compliant.

  • Update Service Available

Cost ControlKPI Metrics Service Management - Standard Edition - Cost Control - Productivity Management

  • KPI Metrics HandiGuide is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks. ITIL and ISO 20000 Compliant.

  • IT Service Management Policy Template (Word) is an 126 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.

  • Update Service Available

Cost ControlKPI Metrics Service Management Cost Control - Silver Edition

  • KPI Metrics HandiGuide is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks. ITIL and ISO 20000 Compliant.

  • IT Service Management Policy Template (Word) is an 126 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.

  • Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format.

  • Update Service Available

Cost ControlKPI Metrics Service Level Mangement and IT Cost Control - Gold Edition

  • KPI Metrics HandiGuide is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks. ITIL and ISO 20000 Compliant.

  • IT Service Management Policy Template (Word) is an 126 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.

  • Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format.

  • Metrics, Service Level Agreement (SLA) and Outsourcing Job Description Bundle includes 12 full job descriptions in WORD and PDF formats. They are: VP Administration; VP Strategy and Architecture; Director IT Management and Control; Manager Contracts and Pricing; Manager Controller; Manager Metrics; Manager Outsourcing; Manager Service Level Reporting; Metrics Measurement Analyst; Quality Measurement Analyst; System Administrator Unix; and System Administrator Windows.

  • Update Service Available

Cost ControlKPI Metrics IT Service Level Management and IT Cost Control - Platinum Edition

  • KPI Metrics HandiGuide is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks. ITIL and ISO 20000 Compliant.

  • IT Service Management Policy Template (Word) is an 126 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.

  • Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format.

  • Metrics, Service Level Agreement (SLA) and Outsourcing Job Description Bundle includes 12 full job descriptions in WORD and PDF formats. They are: VP Administration; VP Strategy and Architecture; Director IT Management and Control; Manager Contracts and Pricing; Manager Controller; Manager Metrics; Manager Outsourcing; Manager Service Level Reporting; Metrics Measurement Analyst; Quality Measurement Analyst; System Administrator Unix; and System Administrator Windows.

  • Internet and IT Job Descriptions as individual files in Word formats. Long file names have been used to make customization easier.

  • Latest IT Salary Survey for 73 positions in all major metro areas in the US and Canada.

  • Update Service Available

Janco is an international consulting firm that follows issues that concerns CIOs and CFOs and publishes a series of IT and business infrastructure HandiGuides® and Templates including a Disaster Recovery/Business Continuity Template, Security Template, IT Job Descriptions, and its semi-annual IT Salary Survey.