IT Service Management Version History

Service-Oriented Architecture

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IT Service Management for Service Oriented ArchitectureIT Service Management Version History - Janco frequently updates it products and provides an update service to its clients so they can quickly download the latest versions of its offerings.

Version 6.1

  • Updated all forms to be compliant with mandated security and privacy requirements
  • Added electronic forms
    • Application & File Server Inventory
    • BYOD Access and Use Agreement
    • Internet Access Request
    • Internet Use Approval
    • Security Access Application
    • Social Networking Policy Compliance
    • Telecommuting IT Checklist
    • Telecommuting Work Agreement
    • Text Messaging Sensitive Information Agreement

Version 6.0

  • Major rewrite of change control and version control as part of ITSM and SOA
  • Updated all of the electronic forms
  • Added materials for BYOD and mobile computing
  • Updated to offering to include frequently update items as electronic form
  • Updated to meet all of the current compliance requirements

Version 5.0

  • Added  BYOD support
  • Re-formatted utilizing CSS style sheet
  • Added Electronic Forms
    • Blog Compliance Agreement
    • BYOD Access and Use Agreement
    • Email employee Agreement
    • Internet Access Request
    • Internet and Electronic Communications
    • Internet Use Approval
    • Sensitive Information Policy Compliance Agreement

Version 4.1

  • Add section on Best Practices for the Help Desk
  • Updated formatting
  • Correct minor errata

Version 4.0

  • Updated format to comply with CSS
  • Updated Business and IT Impact Questionnaire
  • Updated to meet mandated requirements

Version 3.4

  • Update Blog and Personal Web Site Policy
    • Updated to meet Sarbanes-Oxley Requirements
    • Updated Blog and Personal Web Site Compliance Agreement
    • Added section on Rights to Content
  • Added ITSM Best Practices Section

Version 3.3

  • Added section on Service Management Standards including ITIL and ISO 20000
  • Updated process flow charts

Version 3.2

  • Updated section on e-mail, Internet and Electronic Communications
  • Updated Blog Policy Acknowledgement Form
  • New Forms
    • Internet Usage Policy - Employee Acknowledgement (short form)
    • E-mail Usage Policy - Employee Acknowledgement (short form)

Version 3.1

  • Corrections to errata
  • Defined Service-Oriented Architecture
  • Added Service Level Agreement Policy Template (application)

Version 3.0

  • Sensitive Information Policy
  • Sensitive Information Compliance Agreement

Version 2.2

  • Blog and Personal Web Site Policy
  • Blog Policy Compliance Agreement

Version 2.1

  • Internet, E‑Mail and Electronic Communication Policy - Added
  • Travel and Off-Site Meeting Security - Added
  • Forms - Check boxes automated for double clicks

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