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Once you have purchased*
one of the products (within the last 12 months) that is listed below you can continue to get updates by purchasing
our update service. The typical cost of the service is 40% of the
current retail price of our product. .
If purchased the the product over a year
ago, and purchase the new version at the list price we will provide you
with 18 months of the update service.
You will be guaranteed at least one
update of the product within the term of the agreement. For
example, if you purchased our Disaster Recovery Template 11 months ago,
you can get a current version of that document at a significant
discount plus within the term you will get at least one update.
The standard term
is for 12 months from the date of the transaction and is renewable.
IF YOU ORDER AN UPDATE AND HAVE NOT
PURCHASED THE ORIGINAL PRODUCT, WE WILL BILL YOU FOR THE BASE PRODUCT AS
WELL AS THE UPDATE.
If you do not see a particular product on
the list send us an e-mail and we should be able to respond to you
quickly. Send the e-mail to the
Janco Update Department
.
* Janco reserves to right to validate that the customer has
purchased a copy of the product in question by reviewing its order
history file. If the customer has purchased the product from one
of its suppliers, Janco may require the customer to provide additional
information
** Can be purchased within 30 days of the original product
purchase.
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