IT
Service Management
Service-Oriented Architecture Template
Best Practices World Class Enterprises
ITIL and ISO 20000 Compliant
Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information
Your company can't afford to waste any IT infrastructure investment, but you probably can't afford to hire expensive consultants to develop an IT infrastructure to fully support your SOA efforts either. Fortunately, you can now use proven ITSM best practices while developing your own infrastructure. The IT Service Management for SOA is a best practices methodology from Janco Associates that provides predefined standards, policies, and procedures for an enterprise to support its efforts as it begins the implementation of a Service-Orient Architecture.
This is a set of "Best Practices" developed by and or World Class Enterprises. They are proven policies, procedures, and standards which can be implemented in any size of enterprise.
The IT Service Management SOA Policy Template is a 126 page document that contains policies, standards, procedures and metrics that comply with the ITIL Standard. Included in the template are:
- Service Requests Policy
- Service Request Standard
- Help Desk Policy
- Help Desk Standards
- Help Desk Procedures
- Help Desk Service Level Agreement
- Change Control Standard
- Change Control Quality Assurance Standard
- Change Control Management Workbook
- Documentation Standard
- Application Version Control Standard
- Version Control Standard
- Internet, e-Mail and Electronic Communication Policy
- Blog & Personal Web Site Policy
- Travel and Off-Site Meeting
- Sensitive Information Policy
- Sample Service Level Agreement with Metrics
In addition, the ITSM SOA template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. The document conforms with ITIL and has been updated to focus on supporting the the development, implementation and operation of a Service-Oriented Architecture.
The template can be purchased by itself or with supporting job descriptions. We do provide an update service for the template as it is modified. You can see a full table of contents and some sample pages by clicking on the link below.
The ITSM Job bundle contains the following 14 job descriptions:
- Director Sarbanes-Oxley Compliance
- Manager Change Control
- Manager Customer Service Center
- Manager Help Desk Support
- Manager Metrics
- Manager Quality Control
- Manager Service Level Reporting
- Manager User Support
- Capacity Planning Supervisor
- Change Control Analyst
- Change Control Supervisor
- Help Desk Analyst
- Metrics Measurement Analyst
- Quality Measurement Analyst
This template comes in Word and PDF Formats. In addition the Silver version include the 14 job descriptions listed above (PDF and Word format) and the Gold version includes the 220 job from our Internet and IT Position descriptions andiGuide.
The template can be purchased by itself or with supporting job descriptions. We do provide an update service for the template as it is modified. You can see a full table of contents and some sample pages by clicking on the link below.
The IT Service Management job descripton bundle contains the following 14 job descriptions:
- Director Sarbanes-Oxley Compliance
- Manager Change Control
- Manager Customer Service Center
- Manager Help Desk Support
- Manager Metrics
- Manager Quality Control
- Manager Service Level Reporting
- Manager User Support
- Capacity Planning Supervisor
- Change Control Analyst
- Change Control Supervisor
- Help Desk Analyst
- Metrics Measurement Analyst
- Quality Measurement Analyst
Service Oriented Architecture News
Daily ITIL News Feed - Jun 18, 2009
CIO Recovery Planning Tool Kit Released by Janco. USPRwire (press release) - UKUpdating the organization infrastructure with IT Service Management (ITSM)and Metrics in mind; updating the Service-Oriented Architecture (SOA) andhow it … ... - more infoIT Service Mangement - Change Control
IT Service Management (ITSM) and Service-Oriented Architecture (SOA) have gained great acceptance as the change management discipline has grown over the last several years. .... The answer is easy - Janco Security Policies and Procedures Template and the Janco Audit Security Program. Risk analysis is often presented in a confusing and over-complicated manner, ISO 17799 or ISO27000 or BS7799 compliance can seem a daunting task, security policies can be totally ignored in ... - more infoITSM - SOA Template Version 3.2 Released by Janco | ClickPress
Janco Associates, Inc. announced the release of Version 3.2 of its IT Service Management Service-Oriented Architecture (SOA) Policy Template. - more infoitil compliant itsm - soa template released by janco
we would also recommend this pr.com - the it service management template joins the janco’s cio and it productivity series of tools and templates which include their popular sarbanes oxley compliance resource kit and disaster recovery ... - more infoIT Service Management for SOA Policy Template - Change Control ...
Fortunately, you can now use proven ITSM best practices while developing your own infrastructure. The IT Service Management for SOA is a best practices methodology from Janco Associates that provides predefined standards, policies, ... - more infoOutsourcing - Template and Sample Contract
Template includes a sample Outsourcing Contract along with a Service Level Agreement and other tools to facilitate the outsourcing process. The template includes Janco's exclusive Business and IT Impact Questionnaire. ..... SOA ITSM IT organizations can ill afford to waste precious IT staff resources on relatively mundane tasks. What is required is a structured approach and infrastructure to automating as many IT processes as possible, with an eye towards creating a set ... - more infoSecurity Manual Template
The Janco Security Manual Template gives you the foundation security policies ... - more info ... ITSM - SOA Policy Template ITIL Compliant Change Control - Help Desk - Service Requests Blog - Personal Web Site - Sensitive Information. ... - more infoSensitive Information Policy - HIPAA Audit Program
SOA ITSM IT organizations can ill afford to waste precious IT staff resources on relatively mundane tasks. What is required is a structured approach and infrastructure to automating as many IT processes as possible, with an eye towards creating a set of ... Security Threats Addressed by Janco. With the ever-increasing complexity of systems and multiple modes of access to business information, your enterprise security measures require ongoing attention, review and support. ... - more info