IT
Service Management
Service-Oriented Architecture Template
Best Practices Developed by World Class Enterprises
ITIL and ISO 20000 Compliant
Change Control - Help Desk - Service Requests Blog - Personal Web Site - Sensitive Information
Your company can't afford to waste any IT
infrastructure investment, but you probably can't afford to hire
expensive consultants to develop an IT infrastructure to fully support
your SOA efforts either. Fortunately, you can now use proven ITSM best practices while
developing your own infrastructure. The IT Service
Management for SOA is a best practices methodology from Janco
Associates that provides predefined standards, policies, and procedures
for an enterprise to support its efforts as it begins the implementation of a
Service-Orient Architecture.
This is a set of "Best Practices" developed by and
for World Class Enterprises. They are proven policies, procedures,
and standards which can be implemented in any size of enterprise.
The
IT Service Management SOA Policy Template is a 126 page
document that contains policies, standards, procedures
and metrics that comply with the ITIL Standard.
Included in the template are:
Service
Requests Policy
Service
Request Standard
Help
Desk Policy
Help
Desk Standards
Help
Desk Procedures
Help
Desk Service Level Agreement
Change
Control Standard
Change
Control Quality Assurance Standard
Change
Control Management Workbook
Documentation Standard
Application Version Control Standard
Version
Control Standard
Internet, e-Mail and Electronic Communication Policy
Blog & Personal Web Site
Policy
Travel and Off-Site
Meeting
Sensitive Information
Policy
Sample Service Level Agreement with Metrics
In addition, the ITSM
SOA template includes the
Business and IT Impact Questionnaire, a Change Control
Request Form and an Internet Use Approval Form. The document conforms
with ITIL and has been updated to focus on supporting the
the development, implementation and operation of a Service-Oriented
Architecture.
The template can be purchased by
itself or with supporting job descriptions. We do
provide an update service for the template as it is
modified. You can see a full table of contents and
some sample pages by clicking on the link below.
The
ITSM Job bundle contain the following 14 job descriptions:
1. Director
Sarbanes-Oxley Compliance 2. Manager Change Control 3. Manager Customer Service Center 4. Manager Help Desk Support 5. Manager Metrics 6. Manager Quality Control 7. Manager Service Level Reporting 8. Manager User Support 9. Capacity Planning Supervisor 10. Change Control Analyst 11. Change Control Supervisor 12. Help Desk Analyst 13. Metrics Measurement Analyst 14. Quality Measurement Analyst
This template comes in Word and PDF Formats. In addition
the Silver version include the 14 job descriptions listed
above (PDF and Word format) and the Gold version includes
the 204 job from our Internet and IT Position descriptions
HandiGuide.
The template can be purchased by
itself or with supporting job descriptions. We do
provide an update service for the template as it is
modified. You can see a full table of contents and
some sample pages by clicking on the link below.
Kaizen, BPM, and Agile Methodologies
- 05/22/2008
-
This article explores the ways in which BPM can be used as an implementation of Kaizen principles and how this solution can be optimized through application of Agile development methodologies. -
more infoRethinking Connectivity
- 05/22/2008
-
Connectivity, a critical aspect to any IT solution has received little attention of late. This article presents a broader view of how organizations may approach connectivity through the definition of 4 dimensions; internal, external, industry and hosted connectivity. -
more infoBlueprint for Successful SOA Integration
- 05/22/2008
-
SOA Integration has emerged as the de facto standard for successful IT integration. Some architects mistake SOA Integration for the inclusion of an enterprise service bus or BPEL along with some adapters. There's more to it, and this article shows how it can be defined, what it solves, and some points to think about for your IT organization. -
more infoBEA's SOA Reference Architecture - A Foundation for Business Agility
- 05/22/2008
-
BEA's SOA Reference Architecture offers an architectural framework for planning SOA-based projects that maximize interoperability and reuse, and a consistent vision throughout the enterprise. -
more infoSOA and Virtualization: How do They Fit Together?
- 05/22/2008
-
This white paper explores Service-Oriented Architecture (SOA) and virtualization, showing how aspects of virtualization can be seen as enablers for the flexibility promised by SOA. It also establishes the technical links between SOA and virtualization in enterprise computing. -
more infoInnovate over SAP with Service Oriented Architecture, Business Process Management, and Enterprise Social Computing
- 05/22/2008
-
Learn how to apply Service-Oriented Architecture, Business Process Management, and Enterprise Social Computing to innovate over legacy monolithic applications to transform the way they serve customers, partners and employees. -
more infoDev2Dev Podcast 2: BEAWorld Shanghai 2007 - Workspace 360 Demo
- 05/22/2008
-
Blake Connell demos Workspace 360 during Rob Levy's keynote at BEAWorld Shanghai. Workspace 360 spans all BEA products and will enable you to build dynamic business applications. CEO Alfred Chuang describes dynamic business applications as adaptable, built for change, and designed for people and how people work. -
more infoArch2Arch Podcast 12: Terms of Empowerment: SOA, EDA and XTP
- 05/22/2008
-
Companies today demand more agility and speed from their IT systems, and there's an ever-growing array of options to meet their changing business needs. So why are so many organizations turning to SOA, EDA and XTP? Are these solutions separate from each other or intertwined? And how do you make sure you find the right solution to address your business needs? We'll address those questions and more with Gartner analyst Roy Schulte, a leading expert on Service-Oriented Architecture, and Ruma Sanyal, director of Product Marketing for BEA Systems. -
more info
IT
Service Management 
