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Disaster Recovery Template Sarbanes Oxley
Sarbanes Oxley Compliance Tool Kit
 Information Technology Service  Management ITSM - Change Control, Help Desk, and Service Request
Security Template  Sarbanes Oxley
Sensitive Information Policy Personal Data Security

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March 20th, 2008

Mobile devices are a security risk

Security Policies and ProceduresWhat seems to be a simple approval for a low-cost item may turn into a series of big headaches when cell phones and USB storage devices are lost. According to a study by Nokia at least 10% of them will be lost in an average year. It is notable that most large cities in the U.S.and Europe now have 10,000 to 15,000 mobile phones left in taxis every month.

Employees with mobile devices are actually facing at least eight security risks:

  • Loss of general company data and files from these increasingly memory-laden devices.
  • Key sales contacts could go to a competitor—or be lost altogether.
  • Physical loss of the device.
  • The employees time to recover from the loss—which can be a few hours or a few days—is usually worth far more than the replacement costs of the device and software.
  • The time the network administration team needs to replace the device and handle the loss.
  • Introduction of viruses and malware into the company's installed computer base, usually when synchronising PC and handset in the office and on a home PC.
  • Security AuditPhone fraud of various types—e.g., employees making unauthorized long-distance personal calls; this is less of a problem now because many companies accept that personal calling is going to happen, and corporate rate plans for bulk long-distance can cut the cost significantly. The co-operation of the mobile operator is required to control this.
  • The use of such devices as means of stealing company information. The "inside job" on data theft can be pulled off using a wide variety of mobile devices, from PDAs to lowly MP3 players.
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more info 


March 18th, 2008

IT Service Management is an issue in small and medium sized businesses

ITSMMost small and medium businesses do not have the IT staff and tools to treat desktop management issues with the attention they deserve. IT shops in small and medium sized companies are generally over-taxed and doing the best they can to keep the IT infrastructure running smoothly. Budgets are much smaller than those of their large enterprise counterparts, staffing is limited, and toolsets are few and far between. Too often manual processes and just enough to get by scripting is the answer to desktop management in the small and medium sized company.

Individual users can be left to handle minor issues for themselves, and pseudo power users often get themselves into trouble and require IT staff assistance to resolve problems they have created through their self-help efforts. It is no longer a viable answer for small and medium sized businesses to treat desktop management casually.

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more info 


March 17th, 2008

Improving Customer Service Via Information Technology

IT Service Management ITSMAll IT functions are under constant pressure to improve the customer experience, reduce customer churn, optimize internal resources, and grow revenues. Unfortunately, efforts such as personalization of services and new business development, which can help in all of these areaa, are often stymied by current information management practices.

MetricsWhat is needed is better information management that cuts across data silos and encompasses structured and unstructured data.

To help navigate through todayÂ’s information management challenges, Janco has created series of templates to maximizing ROI through better information management.

Issues that all enterprises face are:

Compliance and regulatory pressures

  •  Compliance AuditMany companies need to establish appropriate information management workflow processes to ensure compliance with regulations.
  • Many want an easier way to find, retrieve, and compile information for audits and to monitor the companyÂ’s level of compliance with regard to specific regulations.

    Removing obstacles to new business initiatives
  • Companies want to be able to leverage structured and unstructured data to derive more value from it.
  • Many new business initiatives must provide aggregated information on-demand to employees in branch offices, call center staffers, and customers checking their accounts using the telephone or the Web.
  • Organizations need aggregated information that spans the silo's in order to more effectively cross-sell offerings and target customers selectively.

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more info 


March 4th, 2008

IE 8 to meet industry compatability standards

Browser(Computerworld) In an about-face it credited to a renewed companywide emphasis on interoperability, Microsoft Corp. said Monday it will make its upcoming Internet Explorer 8 (IE8) browser default to a new, standards-compliant method of displaying Web pages, rather than the existing, more Microsoft-centric one.

The move should make it easier for developers to create Web pages that render properly on multiple browsers, including IE8, Firefox, Apple's Safari and others, without breaking the pages or requiring extensive recoding.

Thinking about IE8s behavior with these principles in mind, interpreting Web content in the most standards-compliant way possible is a better thing to do, an unnamed Microsoft employee wrote on Microsoft's IEBlog.

The move, on the eve of Microsofts MIX developer conference in Las Vegas that runs tomorrow through Friday, won plaudits from those who have long complained that Microsoft has used its market dominance to avoid making IE compatible with other Web browsers in an attempt to force time-pressed developers to choose to support only the most popular Web browser - IE.

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March 3rd, 2008

Windows StartKey and USB drives may preclude need to carry laptops

Operational ControlMicrosoft has some big plans for the small-sized storage devices.

Microsoft is working on turning USB-based flash drives into a Windows companions a new product known as StartKey that will allow users to carry their Windows and Windows Live settings with them.

IT Service ManagementAccording to Microsoft; tomorrows mobile computing environment might see a proliferation of public-use (kiosk) machines where users can simply and easily call up their desktop environments. This vision offers an alternative to portable computing that does not require users to carry bulky, fragile, and theft-prone laptops. Microsoft proposes that kiosk machines would be capable of hosting usersÂ’ desktops as virtual machines and propose a virtual disk design. The virtual disk design would allow for an efficient access to per-user state held in the network. StartKey would use flash-based disks to capture virtual machine memory state and to act as a cache for the virtual disk. StartKey would also allow static portions of the virtual disk, e.g., binaries for Windows and Office, to be served from the kiosk disk.

StartKey is not just for USB sticks; it also will work on other flash-storage devices, like SD memory cards. Microsoft is looking to turn these intelligent storage devices portable computing companions for users in both developed and emerging markets, with availability (at least in beta form) likely before the end of this year.

Microsofts goal is to build an end-to-end StartKey environment comprised of everything from system software on the flash devices, a software development kit to enable third-party developers to create products that can leverage StartKey, and accompany Microsoft applications and services.

 

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March 1st, 2008

Apple is still viewed as a play PC vs a work PC

Compliance SoftwareApple is still viewed as a PC for schools and home use, not professional use in the office except for media applications.  This is re-enforced by the latest market share numbers (units shipped) as published by IDC.

  • Education 18.3%
  • Home / Personal Use 10.5%
  • Government 2.9%
  • Small businesses (less than 100 employees) 1.9%
  • Midsize businesses (between 100 and 500 employees) 1.4%
  • Large businesses (over 500 employees) 0.9%
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February 29th, 2008

IT Governance Thrives in the West - US and Europe Take the lead

(ZD Net) More businesses across the globe are stepping up their IT governance efforts, with North America and Europe leading the way, according to a study.

IT GovernanceThe IT Governance Global Status Report 2008 claims that 34 percent of respondents, compared to 19 percent in 2005, are implementing practices that address IT governance--an organization's management, from the boardroom on down, of the performance and security of its IT system. Commissioned by the IT Governance Institute (ITGI) and conducted every two years, the study surveyed about 750 C-level executives from 23 countries between July and October last year.

AuditThe survey also determined that 24 percent of companies are considering plans to introduce IT governance practices, compared to 22 percent in 2005 and 18 percent in 2003. In addition, only 20 percent said their organisations were not considering implementing such practices, compared to 36 percent in 2005 and 42 percent in 2003.

By region, North America and Europe have the highest adoption of IT governance initiatives globally, with 50 percent of respondents from each of these two regions indicating that they have already implemented, or are in the process of implementing, such processes and practices. Forty-four percent of executives from Asia and 27 percent of South American respondents reported similar plans.

IT ManagementThe bottom line is that many organizations around the world are needlessly sacrificing money, productivity, and competitive advantage by not implementing effective IT governance. Well-governed enterprises have been shown to provide better returns to stakeholders, and the same goes for governance over information technology.

The survey also found that the IT Infrastructure Library (ITIL), with the ISO 20000 standard, is used by 24 percent of organizations polled and is the preferred framework associated with IT governance. The ISO 20000 covers the IT service management aspects under Itil.

CIO ToolsThe ITGI-developed Control objectives for information and related technology framework, on the other hand, has doubled its user base. In addition, over 50 percent of respondents indicated they were aware of the framework, compared to 27 percent two years ago.

With regards to leading IT governance projects, the chief information officer was identified as the ideal champion by the majority of respondents (40 percent). Some 25 percent said the chief executive should be in charge, while the next-most-frequently cited roles for heading IT governance were the chief financial officer and IT manager.

Compared to the 2005 survey, more respondents were able to identify organizations which can help their companies implement IT governance. Large IT services providers or consultancy companies were the most frequently cited, followed by audit firms and smaller, niche IT players.

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February 26th, 2008

Security Threat Driven by Remote Workers

Security ManualRemote workers are the source of major security threaths.  Data shows that:

  • 55% of CIOs say that security issues have increased due to wireless access.
  • 58% of all enterprises offer no security training related to the use of SmartPhones and handheld PCs.
  • 73% say that there a no metrics provided to senior management on training as related to SmartPhones and handheld PCs.
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more info 


February 21st, 2008

Service Orient Architecture - SOA - Hot Issue In a Recession

Service Oriented Architecture SOAUnless you've been incommunicado for the last few years, you've doubtless noticed the extensive press that SOA has recently received. Though the term can be intimidating, the fundamental concept is really quite simple - and very powerful. It's that to meet your present and projected business needs, you can turn your software applications into “building blocks” that you can infinitely rearrange, and usually at great ITIKspeed. It gives you a new way not only to “reconfigure” your business, but to connect to suppliers, partners and customers.

Much like the Internet before it, SOA is sweeping through companies and industries, upending the competitive order. Thanks to SOA, companies are fast commissioning new products and services, at lower cost and with less labor, often with the technology assets they have right in hand. It's like discovering that with your existing condiments, you can make an entirely new and unexpected recipe, to the delight of your diners and of course yourself. Most important, SOA is helping to put IT squarely where it belongs: in the hands of the business executive, under whose direction it can create the most value.
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more info 


February 15th, 2008

Firefox 3.0 Features Out Shine IE

User experience

  • Browser Market ShareEasier password management. An information bar at the top of the browser window now appears to allow you to save passwords after a successful login.
  • Simplified add-on installation. You can now install extensions from third-party download sites in fewer clicks, thanks to the removal of the add-on download site whitelist.
  • New Download Manager. The download manager makes it easier to locate your downloaded files.
  • Resumable downloads. You can now resume downloads after restarting the browser or resetting your network connection.
  • Full page zoom. From the View menu and using keyboard shortcuts, you can now zoom in and out on the content of entire pages -- this scales not just the text but the layout and images as well.
  • Tab scrolling and quickmenu. Tabs are easier to locate with the new tab scrolling and tab quickmenu features.
  • Save what you were doing. Firefox 3 prompts you to see if you'd like to save your current tabs when you exit Firefox.
  • Optimized Open in Tabs behavior. Opening a folder of bookmarks in tabs now appends the new tabs instead of replacing the existing ones.
  • Easier to resize location and search bars. You can now easily resize the location and search bars using a simple resize handle between them.
  • Text selection improvements. You can now select multiple ranges of text using the Control (Command on Macintosh) key. Double-clicking and dragging now selects in "word-by-word" mode. Triple-clicking selects an entire paragraph.
  • Find toolbar. The Find toolbar now opens with the current selection.
  • Plugin management. Users can now disable individual plugins in the Add-on Manager.
  • Integration with Windows Vista. Firefox's menus now display using Vista's native theme.
  • Integration with Mac OS X. Firefox now uses the Mac OS X spell checker and supports Growl for notifications of completed downloads and available updates.
  • Star button. The new star button in the location bar lets you quickly add a new bookmark with a single click. A second click lets you file and tag your new bookmark.
  • Tags. You can now associate keywords with your bookmarks to easily sort them by topic.
  • Location bar and auto-complete. Type the title or tag of a page in the location bar to quickly find the site you were looking for in your history and bookmarks. Favicons, bookmark, and tag indicators help you see where the results are coming from.
  • Smart Bookmarks folder. Firefox's new Smart Bookmarks folder offers quick access to your recently bookmarked and tagged places, as well as pages you visit frequently.
  • Bookmarks and History Organizer. The new unified bookmarks and history organizer lets you easily search your history and bookmarks with multiple views and smart folders for saving your frequent searches.
  • Web-based protocol handlers. Web applications, such as your favorite web mail provider, can now be used instead of desktop applications for handling mailto: links from other sites. Similar support is provided for other protocols as well. (Note that web applications do have to register themselves with Firefox before this will work.)
  • Easy to use Download Actions. A new Applications preferences pane provides an improved user interface for configuring handlers for various file types and protocol schemes.
  • Improved look and feel. Graphics and font handling have been improved to make web sites look better on your screen, including sharper text rendering and better support for fonts with ligatures and complex scripts. In addition, Mac and Linux (Gnome) users will find that Firefox feels more like a native application for their platform than ever, with a new, native, look and feel.
  • Color management support. By setting the gfx.color_management.enabled preference in [about:config], you can ask Firefox to use the color profiles embedded in images to adjust the colors to match your computer's display.
  • Offline support. Web applications can take advantage of new features to support being used even when you don't have an Internet connection.

IE Market Share

IE Market Share

Security and privacy

  • One-click site information. Want to know more about the site you're visiting? Click the site's icon in the location bar to see who owns it. Identify information is prominently displayed and easier than ever to understand.
  • Malware protection. Firefox 3 warns you if you arrive at a web site that is known to install viruses, spyware, trojans, or other dangerous software (known as malware). You can see what the warning looks like by clicking here.
  • Web forgery protection enhanced. Now when you visit a page that's suspected of being a forgery, you're shown a special page instead of the contents of the page with a warning. Click here to see what it looks like.
  • Easier to understand SSL errors. The errors presented when an invalid SSL certificate is encountered have been clarified to make it easier to understand what the problem is.
  • Out-of-date add-on protection. Firefox 3 now automatically checks add-on and plugin versions and disables older, insecure versions.
  • Secure add-on updates. Add-on update security has been improved by disallowing add-ons that use an insecure update mechanism.
  • Anti-virus integration. Firefox 3 now informs anti-virus software when executable files are downloaded.
  • Windows Vista parental controls support. Firefox 3 supports the Vista system-wide parental control setting for disabling file downloads.

Performance

  • Reliability. Firefox 3 now stores bookmarks, history, cookies, and preferences in a transactionally secure database format. This means your data is protected against loss even if your system crashes.
  • Speed. Firefox 3 has gotten a performance boost by completely replacing the part of the software that handles drawing to your screen, as well as to how page layout work is handled.
  • Memory use reduced. Firefox 3 is more memory efficient than ever, with over 300 memory "leak" bugs fixed and new features to help automatically locate and dispose of leaked memory blocks.
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more info 


February 11th, 2008

IT Spending Cut

(Forrester) The worsening U.S. economic situation has moved analyst firm Forrester Research Inc. to lower its expectations for U.S. and global IT spending for the second time in less than two months.

IT Service ManagementThe 28-page Global IT 2008 Market Outlook report released today by the Cambridge, Mass.-based company, predicts that U.S. business purchases of IT goods and services will grow by 2.8%, down from an expected 4.6% growth rate that Forrester predicted in December. The December number was a reduction from Forrester's original 2008 IT goods and services spending estimate made last October, when the company predicted 8% spending growth for the nation's businesses.

2008 Global IT Spending By Sector

  • Software investment will do better than average. Forrester projects that global purchases of software products will grow by eight percent in 2008, down slightly from 11 percent last year, but still strong.
  • Communications equipment investment will grow below the average. This sector will see 3 percent growth in 2008, down from much stronger growth of 12 percent in 2007.
  • Computer equipment investment will see a similar slowdown in growth. Forrester foresees the growth in purchases of personal computers, servers, storage devices, and peripheral markets shifting down from 12 percent growth in 2007 to 4 percent this year.
  • IT consulting and outsourcing services will expand. While demand for IT consulting and integration services will weaken, demand for IT outsourcing will increase by 9 percent this year.

2008 Global IT Spending By Region

  • Europe grows slowly but steadily. In Western and Central Europe, growth wITILill be 5 percent in 2008, following 15 percent growth the previous year, which was due largely to the dollar's drop against the Euro. Measured in Euros, 2008 growth will be 3 percent.
  • Eastern Europe, Middle East, and Africa will see much stronger growth. The total market in this region is about one-sixth the size of the Western and Central European market with just $74 billion in IT purchases of goods and services in 2008. However, in oil and gas producing countries where the economy is stronger — such as Russia, Saudi Arabia, the Gulf states, and Nigeria — IT purchases will grow at 12 percent in 2008, slightly lower than in 2007.
  • Asia Pacific grows strongly in 2008, but not as well as 2007. Overall IT purchases in the Asia Pacific market will grow at 9 percent in 2008 (measured in dollars). That impressive growth rate is actually a slowdown from the 15 percent growth rate in 2007.
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February 6th, 2008

How to Implement Service-Oriented Architecture (SOA)

SOAService-oriented architecture (SOA) is top of mind with many businesses as they eagerly anticipate the increased development flexibility it bring, as well as its promise to speed business innovation.

However, much less discussed is the importance of IT operations for SOA success. In order to fully capitalize on the promise of SOA, IT operations must take a leadership role and team with enterprise architects before they design an SOA environment. Together, they can dramatically improve the IT environment’s effectiveness, security and manageability. When SOA-based applications are modeled, designed, assembled and tested with the SOA service management best practices throughout the lifecycle, companies can avoid operational service “surprises” that bring costs up and drive quality down.

ITILThe crucial issues that IT operations should address before making the leap to a more dynamic, SOA-based environment:

  •  Designing SOA-based services to improve service quality and reduce costs
  • Incorporating security, compliance and audit controls
  • Addressing monitoring of the end-to-end SOA deployment, including this new set of composite applications with service-to-service dependencies
  • Addressing reporting on services in a business context or in terms of SLAs
  • Ensuring that the right virtualization infrastructure is in place to support SOA
  • Ensuring that the environment has the flexibility to adapt and track changes in case trending shows itÂ’s in trouble
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February 5th, 2008

17,000 Jobs Lost in the US

(Reuters) - U.S. employers cut payrolls for the first time in 4-1/2 years in January, the Labor Department said on Friday in a report that showed the slowing economy was at growing risk of sliding into recession.

IT 2008 Salary Survey  IT Job Descriptions  IT Hiring

A separate report showing a modest revival in manufacturing at the beginning of 2008 took some sting out of the jobs loss but financial market participants were betting the Federal Reserve will have to keep cutting interest rates.

A series of contrasting reports whipsawed financial markets, leaving stock prices basically unchanged in early afternoon trading and bond prices mixed. The dollar recovered earlier losses to show modest gains against the euro.

Uncertainty about U.S. economic prospects was widespread.

The economy is very weak. It's on the edge of recession but the data are mixed enough so that you can't say a recession has begun, said the chief economist for PNC Financial Services in Pittsburgh. It is hanging by a thread but it has not been cut yet.

President George W. Bush acknowledged to a Kansas City, Missouri, audience there were troubling signs, serious signs that the economy is weakening and said Congress should speed up work on fiscal measures to get tax rebates to consumers.

Some 17,000 jobs were cut last month, sharply contrary to Wall Street analysts forecasts that 80,000 would be created. Decembers new-job total was revised up to 82,000 from 18,000 but October and November gains were revised lower.

IT Job Market

At midmorning, the Institute for Supply Management said its index of national factory activity rose to 50.7 in January from 48.4 in December, a sign of expansion. Consumer sentiment also rose, according to a Reuters/University of Michigan Survey, though not as much as had been forecast.

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January 30th, 2008

Risk Management is an issue that many need to face

Risk. ItÂ’s something we all struggle with, four little letters that keep us up at night. Many of us have made a career out of understanding the potential impacts, and creating mitigation strategies and response plans for every possible event. The reality is, there are so many events, so many possibilities that it is utterly unimaginable to prepare your organization for every risk.

Risk AssessmentMany of us turn to classic probability statistics to help determine what the most likely events that may happen to our facilities, assets and the human beings that work for our organization. Unfortunately, the world of Risk Management is a different place today than it was just 20 years ago, and the bad news is that it will be a far different place in just 5 years than it is today. This alarming truth equates to the unequivocal fact that global risks and threats are evolving and multiplying faster than the speed at which Risk Management policies and implementation can keep pace.

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January 27th, 2008

Ask fights back

Privacy PolicySearch engine vendor Ask.com has come out swinging against several privacy advocacy groups over a complaint they filed last week with the U.S. Federal Trade Commission alleging that a new service called AskEraser isn't living up to its promise of deleting the search histories of Web users.

Helping Ask.com cause was the Center for Democracy and Technology (CDT), a Washington-based think tank that in a highly unusual move sent a letter Wednesday to the FTC urging it to quickly review and dismiss the complaint as unfounded (download PDF). In its letter, the CDT said that Ask.com had proactively addressed or is in the process of addressing the concerns previously raised by the petitioners that are within [its] control.

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January 25th, 2008

700-MHz wireless bids apporach $3 Billion

(Computerworld) At the close of the first full day of bidding for 700-MHz wireless spectrum today, the Federal Communications Commission reported nearly $2.8 billion in provisional winning bids.

Wireless CommunicationsThere were 1,122 new bids filed in the second of two rounds that was held in the afternoon. The total value of all provisional bid winners jumped 15% from the morning bidding round, when $2.4 billion was offered.

A total of 1,099 licenses can be bid upon, although only 902 had received bids by the end of the day.

All the bids are filed anonymously and bidders are prohibited from publicly discussing their bids in an effort to reduce anticompetitive behavior, the FCC said.

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January 23rd, 2008

Broadband Refom has Failed

(Computerworld) -- A progressive Washington think tank today blasted the Federal Communications Commission (FCC) and the Bush administration for failing to invest in and develop a robust broadband network in the U.S. that can support consumers as well as first responders and anti-terrorist teams.

BroadbandThe policy of relying on market forces that the Bush administration claimed for seven years would propel broad access is irresponsible and insufficient, senior fellow at the Center for American Progress (CAP), said in a statement on the CAP's Web site.

The result of administration neglect, industry intransigence and the incompetence of the Federal Communications Commission ... has left the American people and most policymakers with no clear idea where broad services are deployed in the U.S.

Although it is a nonpartisan organization, the CAP is headed by John Podesta, who served as chief of staff to Bill Clinton when he was president. P.J. Crowley, CAP's director of homeland security, served as Clinton's special assistant for national security and joined Lloyd in a call with reporters today.

Lloyd and Crowley urged policymakers, including the presidential candidates, to find government funds to support the building of a 10Gbit/sec., redundant and ubiquitous broadband network. They also urged current leaders to create a commission to implement that goal.

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January 18th, 2008

Yahoo Supports OpenID

OpenID eliminates the need for multiple usernames across different websites, simplifying your online experience.

SecurityYou get to choose the OpenID Provider that best meets your needs and most importantly that you trust. At the same time, your OpenID can stay with you, no matter which Provider you move to. And best of all, the OpenID technology is not proprietary and is completely free.

For businesses, this means a lower cost of password and account management, while drawing new web traffic. OpenID lowers user frustration by letting users have control of their login.

For geeks, OpenID is an open, decentralized, free framework for user-centric digital identity. OpenID takes advantage of already existing internet technology (URI, HTTP, SSL, Diffie-Hellman) and realizes that people are already creating identities for themselves whether it be at their blog, photostream, profile page, etc. With OpenID you can easily transform one of these existing URIs into an account which can be used at sites which support OpenID logins.

OpenID is still in the adoption phase and is becoming more and more popular, as large organizations like AOL, Microsoft, Sun, Novell, etc. begin to accept and provide OpenIDs. Today it is estimated that there are over 160-million OpenID enabled URIs with nearly ten-thousand sites supporting OpenID logins.

Who Owns or Controls OpenID?

OpenID has arisen from the open source community to solve the problems that could not be easily solved by other existing technologies. OpenID is a lightweight method of identifying individuals that uses the same technology framework that is used to identify websites. As such, OpenID is not owned by anyone, nor should it be. Today, anyone can choose to be an OpenID user or an OpenID Provider for free without having to register or be approved by any organization.

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January 17th, 2008

Change Control is Mandatory for World Class Enterprises - ITIL is the Best Way to go

ITIL Change ControlWhile planned, authorized changes have obvious benefits to systems and users; it is the unknown, poorly executed, or even imperceptible changes that can result in serious negative impact to IT systems and processes. For example, an unauthorized change to firewall settings can result in serious vulnerabilities that not only threaten data and disrupt revenue-generating services, but that can also imperil compliance with regulatory requirements. The only way to truly prevent these kinds of changes is to create a culture of change management that has zero tolerance for unauthorized change. Companies that successfully embrace such a culture of change management spend less than five percent of IT time on unplanned work (also known as firefighting), experience a low number of emergency changes, and successfully implement desired changes more than 99 percent of the time. - more info 


January 16th, 2008

Most H-1B Visas go to Indian Nationals

(Computerworld) -- More than half of H-1B visas issued are issued to Indian nationals, who received 54% of the total number of temporary visas approved in 2006, according IT Hiringto a government study released Tuesday. And an increasing number of foreign workers who hold these visas -- more than half -- are in computer-related occupations.

China ranked a distant second, at 9%, among H-1B recipients. The next largest group of countries, all with 3% each, were from Canada, South Korea, and the Philippines, the report said.

Authored by the National Science Board, which oversees the National Science Foundation, the 588-page "Science and Engineering Indicators 2008" report examines the state of science and engineering training as well as the ability of the U.S. to compete globally, and includes an analysis of H-1B visa trends.

Some of its key takeaways concern education and research. The U.S. spent about $340 billion in research and development in 2006, a record high. But federal support for basic and applied research has been on a multi-year decline, and the report also warned that U.S. grade school students continue to lag behind other developed countries in science and math.

- more info 


January 15th, 2008

Laptop Theft Security Breach Could Cost $1,000,000

(IDG News Service) -- The theft of a laptop containing Social Security numbers of Nashville, Tennessee, area voters is expected to cost local officials about $1 million as they roll out identity-theft protection to those affected.

SecurityCounty officials say that thieves broke into Davidson County Election Commission offices on the weekend before Christmas, smashing a window with a rock and then making off with a $3,000 router, a digital camera and a pair of Dell Latitude laptops containing names and Social Security numbers of all 337,000 registered voters in the county.

County election officials began notifying residents of the breach on Jan. 2, and the local government is offering victims one year of free identity theft protection from Debix Identity Protection Network.

Debix says that 25 percent to 35 percent of victims of this type of breach typically request this service. With the city paying Debix just under $10 per account, the price tag for the laptop theft is expected to be in the $1 million range.

Since state data breach disclosure laws went into effect a few years ago, the theft of an unencrypted laptop computer can become a major problem for any organization that stores sensitive data.

"It is a very bad information-handling practice to keep sensitive information about individuals, including their Social Security numbers, on an unencrypted laptop or any other device that is removable," said the director of policy and advocacy with Privacy Rights Clearinghouse, a privacy advocacy group that has tracked the exposure of 217 million records in the U.S. over the past three years.

Security AuditLaptop thefts have been the source of privacy breaches at AT&T, The Gap, and the Chicago Public School system recently.

The Metropolitan Government of Nashville and Davidson County's IT services department is now working with the Commission to make changes to protect residents from this type of incident and has already come up with 19 recommendations, said Janel Lacy, a spokeswoman for Nashville Mayor Karl Dean.

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January 14th, 2008

How do you get VoIP to work?

 VoIP technology is a one way of sending a voice signal also known as an analog signal in a medium which is digital, i.e, the internet. In practice, the process works like this when you have a standard analog telephone attached to your high speed internet connection with VoIP service. There will be an analog telephone adapter or ATA between the phone and the computer.

VoIP

In order to place what would normally be a long distance call to a person who doesn't have VoIP service you key in the number you want. The analog telephone adapter converts the touch tones into a digital format. The digital phone number is sent by the analog telephone adapter to the VoIP routing system at the service provider's location. The VoIP service provider is located on the internet as well.

InfrastructureThe VoIP service provider's routing system identifies the recipient's location and sends the call to the Public Switched Telephone Network (PTSN) at that location. The phone rings at the other end and the conversation can begin. Each time you speak, the analog to digital converter in the analog telephone adapter changes the voice tones into packets of digital information that can be transmitted across the internet. When the VoIP service meshes with the Public Switched Telephone Network at the recipient's end, the digital packets which are the voice tones from you get turned back into an analog signal so that you recipient of your call can understand what you are saying.

The reverse process, i.e. the transmission of what the other person says to you is a mirror image of the first process. Their voice is transformed from analog to digital when it gets to the PSTN/internet connection. The digital packets are sent to the analog telephone adapter at your location where they are converted back into an audible or analog signal to be able to perceive the voice as that of your caller.

IT Service ManagementThe technology to do the conversion from analog to digital and back again has been around as long as digital electronics. For example, your PC sound card converts digital CD information to analog signal needed by the speakers on your computer. The difficult part of the VoIP technology is the necessity to smoothly transmit the digital data over the internet and reassemble it in a continuous stream. This is know as the protocol.

When listening to voice transmission, there can be no gaps in the stream of digital packets or the voices will not be understandable. This part of the technology has only recently been available, but is actually equal or better in quality than you get with standard telephone networks.

The equipment available today that uses VoIP technology can be an analog telephone adapter for your head set through the computer. There are a few VoIP phones that act like a regular analog telephone but have the ATA incorporated into the phone. It's actually a small dedicated personal computer in your telephone. These VoIP phones can be plugged into the computer with high speed internet connection or into the router.

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January 14th, 2008

CIO Median Salary is over $181,000 in large enterprises in Janco Survey

The mean compensation for CIOs in large enterprises now is $181,240 and $171,200 for CIOs in mid-sized enterprises.

CIO Compensation

  • The mean compensation (which includes bonuses) for all executive IT positions surveyed now is $143,847 in large enterprises and $128,730 in mid-sized enterprises. (Large enterprises have over $500 million in revenue and mid-sized have are $100 to $499 million in revenue).
  • Hiring demand has increased for executives (especially in mid-sized enterprises).
  • In the last twelve (12) months the greatest increases in compensation were at the executive levels of large enterprises.
  • CSOs (Chief Security Officers) executives are in high demand in large as well as line IT executive management in enterprises of all sizes.
  • The mean compensation for Chief Information Officers (CIOs) in mid-size enterprises has decreased with a significant increase in demand.  This typically means that enterprises feel their existing CIO are not worth what they are being paid and they are willing to hire new CIOs at significantly higher levels of compensation that will be worth the additional cost.
  • The positions in the highest demand are at the executive levels of mid-size enterprises with the focus continuing to be line operations and mandated security requirements such as Sarbanes-Oxley, HIPAA and PCI.
  • Mid-sized enterprises are searching for Network Control Analysts, Systems Programmers, Production Control Analysts, Change Control Analysts, and Web Analysts.
  • In mid-sized enterprises the mean total compensation has moved risen slightly from $75,076 to $75,362.  At the same time in large enterprises the median compensation has also moved up from $80,078 to $81,631.
  • Baby boomersÂ’ are now starting to retire.
  • The new target top compensation CIOs now is over $2,000,000 a year (data source SEC filings of public corporations) continues to increase.

 


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December 30th, 2007

Browser Market Thrown a Curve

Browser Market ShareOn December 28, 2007 AOL announced that it stopped development of the Netscape browser, saying the respected brand that launched the commercial Internet in 1994 had little chance of ever regaining market share against its archrival Microsoft. AOL spent $4.2 BILLION dollars in 1994 to acquire Netscape and has invested well over a billion dollars since then on that product since then. This is has to be one of the WORST investment decision made by any corporation in since the inception of the internet.

AOL will continue to release security patches for the current version (Netscape Version 8) of the browser, Netscape Navigator until February 1, 2008. After February 1, there will be no more active product support for Navigator 9, or any previous Netscape Navigator browser. This includes Netscape v1-v4.x, Netscape v6, Netscape v7 Suite, Netscape Browser v8, and Netscape Navigator/Messenger 9.

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December 15th, 2007

Vista's acceptance has been slow - only 9.17% of all desktops and laptop have it as of January 2008

(Janco) Eventhough Microsoft owns the OS market in the commercial marketplace, the market share of Vista is still only a little over 9% after one year.  Currently almost 95% of all systems that browse the internet are some form of the Windows OS. 

In is
Browser and OS Market Share study, which is to be release on January 3rd, Jancofound that most users are not really interested in the OS.  Rather they are interested in the way that they can use the systems to meet their needs.

Janco found they are basically two types of Vista users:

  • Early adopters - individuals and enterprises who must have the latest technology.
  • Developers - individuals and enterprises that develop products either for internal distribution or external sale.

Many users are waiting for Vista Service Pack 1 to be delivered before they will install it on more workstations.
Vista Market Share

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December 13th, 2007

Vista now is on almost 10% of all active desktops

Vista now is on almost 10% of all active desktops

Browser and OS Market Share Study(Janco Assocaites) In a review if its preliminary results of it Internet and Desktop environment study Janco has found that Vista is now on just under 10% of all active desktops and laptops.  The final results will be released in early January.

» Read More
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December 11th, 2007

IT Management Template Series Now Available

You can order the IT Management Template Suite which contains all of Janco's templates, white papers, policies, and procedures. 

IT Management Template SuiteThe IT Management Template Suite contains all of the templates necessary to create and manage a world class Information Technology function. 

Included are:

  • Disaster Recovery Template
  •  Security Manual Template
  •  IT Salary Survey
  •  IT Salary Survey 10 year comparative study
  •  Functional Specification Template
  •  Safety Program Template
  •  IT Infrastructure, Strategy & Charter Template
  •  IT Service Management Template
  •  Practical Guide IT Outsourcing
  •  Client Server Management HandiGuide
  •  Internet & IT Position Descriptions HandiGuide
  •  Metrics for the Internet & IT HandiGuide
  •  Internet & PC Workstation Policies & Procedures HandiGuide
  •  Business & IT Impact Questionnaire
  •  Threat & Vulnerability Assessment Tool 


Order Now ......

Read On ....

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December 11th, 2007

What is the total compensation that employees are paid

CompensationWhat is the total compensation that is paid and are the rewards adequate:

  • What regulatory, social and political issues affect reward design and strategy?
  • What are the current philosophies of reward and recognition for different levels of the workforce?
  • What internal needs and pressures require us to rethink rewards?
  • How can we ensure that rewards are aligned with strategic priorities?
  • How do rewards help to build core business competencies, capabilities and performance to underpin competitive strength?
  • What aspects of reward/compensation help to differentiate us from competitors?
  • Where are best sources of total reward good practice?
  • What gaps are revealed in our reward approaches compared with leading organizations?
  • What issues are we trying to address by improving reward and compensation?
  • What is best practice in planning and implementing a total reward strategy?
  • What are the key roles and relationships in reward functions?
  • What different kinds of reward capabilities, responsibilities and accountabilities are required?
  • How are approaches to reward changing and why?
    What will organizations be doing differently in two-to-three yearsÂ’ time?

Asking the right questions is a start. However, you also need answers that help you devise smart solutions.

  • Work environment and culture are taking on new significance for the rising generation. Google and others have rethought work for the web era.
  • Pensions Â… companies are tackling the death of the final salary pension plan.
  • Benefits Â… some companies find ingenious ways of delighting their staff, without breaking the bank, Â… gyms plus health checks, doctors and dentists on site, advice and education on tap can result in up to three times return on investment in lower absenteeism rates.
  • Engagement strategies ... define companies that take an inclusive approach to rewards.
  • Reward frameworks ... innovative pay, benefits, personal development and working environment solutions.
  • Bonuses ... how to structure bonus schemes that improve rather than undermine performance.
  • Benchmarking cost and value ... every company wants costeffective solutions.
  • Discover how benchmark surveys can help.
  • Recognition ... why a little recognition goes a long way for companies.
  • Promoting loyalty ... what you can learn from bestemployer league tables.

 

 

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December 6th, 2007

Cyber Crime Extends Beyond US Borders

(McAfee) Cyber crime is a grim reality that's growing at an alarming rate, and no one is immune to the mounting threat. It is costing consumers, businesses, and nations billions of dollars annually, and there's no end in sight.

SecurityFor an in-depth analysis of this global trend, read the annual McAfee Virtual Criminology Report. We've consulted with more than a dozen security experts at the world's premier institutions-NATO, the FBI, SOCA, The London School of Economics, and the International Institute for Counter-Terrorism-to get their insights on the complexities of the dark side of the Internet.

  • The increasing cyber threat to national security
    An estimated 120 countries are leveraging the Internet for political, military, and economic espionage activities. Cyber crime has expanded from isolated attacks initiated by individuals or small rings to well-funded, well-organized operations using sophisticated technology and social engineering. Are we in the midst of a cyber cold war?
  • The increasing threat to individuals and industry
    As more of us rely on the web for shopping, banking, socializing, and carrying on everyday business activities, cyber criminals are capitalizing on every opportunity to commit fraud, identity theft, and extortion. Ingenious cyber criminals have evolved “super-strength” threats that are harder and harder to detect and can be modified on the fly. And, emerging technologies like voice over IP and smartphones are fostering new threats like "vishing” and “phreaking.” How will these developments affect consumer trust and purchasing behavior?
  • Hi-tech crime: a thriving economy
    Existing in parallel with legitimate ecommerce is a thriving underground black market economy run by cyber criminals. Greedy, malicious online fraudsters don't even need computer skills or a great deal of money to launch an attack. They can buy customized Trojans that steal credit card information, and botnets can be bought, sold, and leased. And the stolen data itself is bought and sold like any other commodity. But zero-day threats that exploit unpatched vulnerabilities are the biggest cause for concern of all. Should these activities eventually be legalized?
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December 6th, 2007

Network Failures are a risk that needs to understood in the DRP process

Network operation is a critical component of any Disaster Recovery and Business Continuity Plan.  Historical data shows that  failures are caused by serveral factors.

Network Failures

More than ever, software applications enable the language of commerce; companies of every size, in every industry, depend on enterprise applications to execute virtually every aspect of their business in today’s global marketplace. With the average Global 2000 corporation Disster Recoveryoperating between 250 and 500 packaged and custom applications genuine risk lurks beneath the façade of a well-oiled software machine.

Companies spend millions of dollars implementing enterprise software, but after their deployment, many applications are minimally managed until they are stricken by downtime. In fact, application problems are the single largest source of IT downtime.  The analyst firm Gartner estimates that 40 percent of unplanned downtime is caused by application issues. The business impact can be devastating – among Global 2000 companies, application downtime costs each organization an average of $40.7 million per year, or 3.6 percent of revenues.

Network performance management solutions typically measure and report on the four factors that most directly affect application performance in a network environment:

  • Bandwidth Consumption measures the bandwidth consumed by each application task. If the sum consumption exceeds available bandwidth on a given link, adjustments need to be made to bandwidth or non-essential traffic. Most application performance management tools provide these measurements by five- or fifteen-minute intervals. However, application tasks cannot be equated to these intervals since dozens of tasks could occur during an interval period. This data is nonetheless extremely useful in gauging, for example, whether an application is bandwidth-sensitive by dividing the total bandwidth for an interval by the number of application turns.
  • MetricsApplication Turns are an extremely important application metric. Each request/response pair on a network is called a “turn.” For each turn, the application must wait the full round-trip delay of the network between the client and the server. The greater the number of turns, the slower the application will perform. Excessive turns on overburdened networks further slow down the network and are extremely detrimental to application performance. Therefore, lowering the number of application turns can dramatically improve network performance and, subsequently, end-user application response times.

  • Application Sensitivity uses bandwidth and turns information to help network managers determine whether the applicationÂ’s sensitivity is to bandwidth or latency factors. A bandwidth-sensitive application passes large amounts of data between client and server, and can be identified as such if increases or decreases in bandwidth significantly change the application response. Latency-sensitive applications can be measured by the number of round-trip turns (RTT) required to complete an application task.

  • Application Efficiency is determined primarily by protocol efficiency factors including a small TCP window and small frame sizes. Other elements that impact an applicationÂ’s effect on the network include low utilization of memory caches on client machines, and unnecessary data transfers.

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