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Sarbanes Oxley Compliance Tool Kit

Information Technology Service  Management ITSM - Change Control, Help Desk, and Service Request

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Metrics  for the Internet, Information Technology,
and Service Management

Over 540 Objective Metrics Defined
83 Graphical Metric Reports show over 240 metrics

Compliant with ITIL - ISO 20000
IT Service Management


 

 

 

Version History

 

The Metrics for the Internet, Information Technology and Service Management HandiGuide® is over 300 pages, defines 540 objective metrics, and contains 83 metric reports that show over 240 objective metrics.

CIO & CTO Imporovement Opportunities
Operational Improvement Opportunities as defined by CIO, CTO, and CEO

The metrics cover all areas of the Internet, Information Technology, and Service Management -- including WIRELESS metrics.  In addition, there are industry specific examples for financial services, distribution, manufacturing, education, entertainment, government, hospitality, insurance, medical, real estate and retail. 

  • Organizational responsibilities defined

  • Metric process, design, and definition of 540 specific objective metrics

  • 83 sample metric reports - includes over 240 of 540 objective metrics

  • Graphic data presentation rules

  • A full metric report package is defined - a template you can use right away

  • Wireless metrics examples are featured

  • Updated to comply with Sarbanes-Oxley

 

Sample Metrics Reports in Graphic Format


Click to enlarge

 

 

 

 

Current Metric News

08/28/2008 - SSRS Business Systems Analyst (Seattle, WA, 98199)
Overview: The Business Analyst will be responsible for developing, designing and maintaining key operational metrics and reports for the Advertising Team. The objective is to provide Senior Management with actionable Business ... 

08/28/2008 - Reporting Key Risk indicators, what to select?
At operational level a YTD metric combined with a year end forecast is probably more than sufficient. Finding specific objectives with owners is not that simple. Some of the required attributes could be missing. An objective should have ... 

08/28/2008 - What makes Bennett Coleman and Co India's richest business house?
Bennett Coleman: FY07 Operational Metrics Total Income - Rs 3346 crore (Up 19%) PBT - Rs 813 crore Net Profit - Rs 573 crore (Up 31%) EPS - Rs 178 General Reserves - Rs 3400 crore Bennett Coleman: Ad Revenues FY07 - Rs 2800 crore ... 

08/27/2008 - Sr. Technical Analyst, Incident Management Job (New York, NY, US)
ExperienceA strong and proven track record with at least 10 years of Systems Operations / Incident Management experience, preferably in a large financial services environment 5+ years of management or leadership experience in IT ... 

08/27/2008 - WellPoint, Inc -Data Analyst II (Any WellPoint location) - 36213 ...
The Data Analyst II will be responsible for analyzing, reporting and developing recommendations on data related to multiple, varied operational metrics. Essential duties include but are not limited to:. Creates and maintains databases ... 

08/27/2008 - FHWA Announces Web Conference on Special Event Traffic Management ...
In this article the authors described the basic principle of tracking consumer Bluetooth devices to capture travel time, route choice, and other operational metrics. Expanding on their existing work, Indiana Department of Transportation ... 

08/27/2008 - Resourcing Operational Development Manager - Midlands
What were looking for: Key responsibilities: Review performance data and analyse against KPIs and Benchmark information Provide weekly commentary on performance for Operations Manager Resourcing, focusing on enabling process improvement ... 

08/27/2008 - Dashboard Design Part 3 of 3: An Iterative Tale
Last night, we followed that up with the next performance management tracking beast — a scorecard that had lots (too much) detail and too much equality across the various metrics. Tonight’s tale is where we find a happy ending, ... 

08/27/2008 - Global supply chain complexity
Assign firm accountability at the individual (not organisational) level and set metrics. Design the overall process at a high level, then identify and prioritise the discrete initiatives and time frames necessary to execute over a ... 

08/27/2008 - Sr. Business Analyst Job (Minneapolis, MN, US)
Engage in report writing to provide operational metrics to the management team for decision making. Any applicant who is interested in this position may go directly to the Career Center to apply through position number 08000000VI. ... 

08/26/2008 - Operational Excellence is not a Substitute for a Good Strategy
What is news, however, is that they are starting an Operational Excellence program and are aggressively recruiting for a Director of Lean Six Sigma — a recruiter called me today, wanting to talk with me about the job. ... 

08/26/2008 - WellPoint, Inc -VP Specialty Pharmacy-34761 -IN, Indianapolis
-Define operational metrics while building a customer responsive and efficient business unit. -Maximize health plan adoption of specialty pharmacy strategies. -Develop and initiate continuous process improvements within the Specialty ... 

08/26/2008 - Global Resource Access (R = G): Dynamic Real-Time Reconfiguration ...
The capacity to reconfigure resources globally can start with a simple trend analysis of the key metrics across different markets and product categories. But this beginning should be expanded to a capacity for rapid response to changes ... 

08/26/2008 - Eduventures Study Benchmarks Summer Sessions at Colleges and ...
... university summer session operations, including scale and growth patterns, student audiences served, scheduling and formats, financial and operational metrics, marketing budgets and strategies, student services, and best practices. ... 

08/26/2008 - How Well Are You Managing Your Inventory?
The data elements — though similar to retail — have some major differences, using demand, cancellations, returns, space used by category (pages, square inches, depictions), and other direct metrics. Most direct companies have not ... 

08/26/2008 - Operations Manager - Call Centre
Demonstrable understanding of quality and service metrics and associated performance management • Leadership, motivation, appraisal and communication skills • Process, literate, organised, ‘can-do’ approach • Customer orientated ... 

08/26/2008 - Falcon Technologies Inc. (FLCN, rated BUY)
Additionally, the Company benefits simply by taking private companies (with private company valuation metrics) and integrating them into a publicly traded vehicle with far more attractive valuation metrics. ... 

08/25/2008 - Web Business Analyst
Title: Web Business Analyst Description: The Opportunity: How would you like to play with the operational metrics results of a large and commercially successful social networking site? Can you define business strategies clearly, ... 

08/22/2008 - WellPoint, Inc -Data Analyst, or Senior Data Analyst or Ld-34526 ...
Essential duties include, but are not limited to: creates and maintains databases to track operational performance; analyzes data and summarizes performance using summary statistical procedures; develops and analyzes operational ... 

08/22/2008 - myDIALS ANNOUNCES PARTNERSHIP WITH COHERENCE CONSULTING
myDIALS presents operational metrics – such as utilization, order to fulfillment, safety, costs and margin – in context, enabling companies to improve visibility and analysis across multiple value streams. With embedded industry- and ... 

 

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