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Sarbanes-Oxley

IT Service Management ITSM ITIL IT Service Management Version History

Using the IT Service Management for Service-Oriented Architecture Template

Version History

      

 

Janco frequently updates it products and provides an update service to its clients so they can quickly download the latest versions of its offerings.
 

  • Update Blog and Personal Web Site Policy

    • Updated to meet Sarbanes-Oxley Requirements

    • Updated Blog and Personal Web Site Compliance Agreement

    • Added section on Rights to Content

  • Added ITSM Best Practices Section

Version 3.3 – August 2007        

  • Added section on Service Management Standards including ITIL and ISO 20000

  • Updated process flow charts

  • Updated section on e-mail, Internet and Electronic Communications

  • Updated Blog Policy Acknowledgement Form

  • New Forms

    • Internet Usage Policy – Employee Acknowledgement (short form)

    • E-Mail Usage Policy – Employee Acknowledgement (short form)

Version 3.1 – April 2006            

  • Corrections to errata

  • Defined Service-Oriented Architecture

  • Added Service Level Agreement Policy Template (application)

  • Sensitive Information Policy

  • Sensitive Information Compliance Agreement

  • Blog and Personal Web Site Policy

  • Blog Policy Compliance Agreement

  • Internet, E‑Mail and Electronic Communication Policy – Added

  • Travel and Off-Site Meeting Security – Added

  • Forms – Check boxes automated for double clicks

 

      

 

 

 

 

 

IT Service Management News



Change Manager/Service Manager– ITIL - Knowsley, Merseyside
07/04/2008 Possessing good working knowledge of Service Management principles and processes, support processes, project and programme management and planning techniques and ideally a good understanding of HP9000, HPUX and AMXW and an appreciation ... - more info

 

  
Client Services Manager
07/04/2008 My client is looking for an experienced professional from a client facing service management role, ideally with knowledge of testing services and provision. The successful candidate will be expected to demonstrate that they have a ... - more info

 

  
PSM Bemoans Ministries’ lack of adherence
07/04/2008 The Public Service Management Division (PSMD) has observed that most government ministries did not adhere to operation guidelines in their various strategic plan documents. Public Service Management Division Director for Organisation ... - more info

 

  
Marketing Account Mgr.eCommerce Marketing
07/04/2008 Looking for a candidate with in-depth Project Management, Account Service Management & Internet Marketing experience. The ability to manage & work on many different types of assignments (& have fun doing it), be a great service-oriented ... - more info

 

  
Client Service Delivery Manager - Vancouver, BC Job (British ...
07/04/2008 As a member of the IT Services Management Team, the Client Service Delivery Manager, IT Security will be responsible for the delivery of technology services and the achievement of operational and financial goals and targets. ... - more info

 

  
Beijing LTS Supporting Team Job (Beijing, China)
07/04/2008 Client IT service delivery and daily operation service management and some specific IT design and build project Network Projects (eg, WAN redesign and deployments in China and Eastern Europe) Workstation Projects (eg, evaluation and ... - more info

 

  
Mgr, Service Management/QA
07/04/2008 My Client, a fast growing real estate services internet company in the LAX area is seeking a perm individual for the following role: Position: Manager Service Management / Delivery Position Summary: Lead the IT Service Management ... - more info

 

  
Coordinator, IT Service Management (ITSM) (2 positions)
07/03/2008 Public Sector Pension Investment Board, The / PSP Investments (Montréal QC): "...core accountability reporting to the Manager, Production Management, the Coordinator develops, implements and administers IT support processes and service ... - more info

 

  
Customer Service/Management NVQ Assessor - Colwyn
07/03/2008 Qualified Customer Service/Management NVQ Assessor required in North Wales Are you looking for a full time temporary NVQ Assessing Vacancy? A private Training provider in North ... - more info

 

  
Customer Service/Management NVQ Assessor - Colwyn
07/03/2008 Qualified Customer Service/Management NVQ Assessor required in North Wales Are you looking for a full time temporary NVQ Assessing Vacancy? A private Training provider in North Wales is looking to recruit a qualified and experienced NVQ ... - more info

 

  
Carrier Ethernet Wins TCO Comparison
07/03/2008 The results of the study, which surprised us considerably, were that while Ethernet always generated lower capex costs, it was also unusually vulnerable to issues in service management efficiency, especially in the WAN versus metro. ... - more info

 

  
A Brief Infroduction To CRM Software
07/03/2008 When an organization adopts CRM software, customers often reporting feeling more satisfied with their business relationships and feeling that an organization has a unified approach to customer service management. ... - more info

 

  
IT Service Management Professionals
07/03/2008 SMS Management & Technology (SMS) [ASX:SMX] is Australia’s largest listed management services company, employing over 1300 SMSers across Australia, Singapore and the UK. SMS is a very different consul... - more info

 

  
IT Leadership Strategy: How to Provide World-Class Help Desk Support
07/02/2008 Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running. Published by: Citrix Online ... - more info

 

  
Infrastructure and service management considerations in a SOA ...
07/02/2008 Best practices have shown that a focus on the architectural part of SOA implementation is mandatory. However, another necessary component is the infrastructure required to allow services to communicate in a managed and service-level ... - more info

 

  
Architecture and Patterns for IT Service Management, Resource ...
07/02/2008 Presenting on-the-ground coverage of enabling IT governance in architectural detail, this guide fills the gap between high-level guidance on IT governance, and detailed discussions about specific vendor technologies. - more info

 

  
SAP Service Management Senior Functional Analyst -
07/02/2008 Warranty & Contracts - Master Data (Equipments, Functional Locations, Service Orders and Notifications) - Experience in Field Service Solid knowledge in the following SAP generic areas: - SAP role based security - BDC session management ... - more info

 

  
Building an ITIL-Based Service Management Department
07/02/2008 This book is a how-to guide to building a service management department within your organisation that is based on ITIL Version 2 or Version 3 principles. Price: ÂŁ30.00. - more info

 

  
Almost there!
07/01/2008 You know when you come across a piece of technology, that almost works and could be really useful if they just went that little bit further? No? Lucky you! I was flying from Heathrow the other week, and being a good corporate citizen I ... - more info

 

  
Fertilisation
07/01/2008 I was sending an email to someone the other day on my whizzy new blackberry thing. I have to grudgingly admit that they have come on leaps and bounds in recent years. There are still some options missing - especially in Calendar - but ... - more info

 

  
Groundbreaking Business Service Management solution from FireScope
07/01/2008 Business Service Management (BSM) software specialist FireScope is heralding its new configuration management database (CMDB) program in support of its pioneering Business Service Management (BSM) solution as revolutionising the way ... - more info

 

  
2nd Annual Field Service Management for Utilities
06/30/2008 The marcus evans 2nd Annual Field Service Management For Utilities conference will provide the opportunity to discuss the importance of quality management systems and the significance of maximizing customer service and field service ... - more info

 

  
ITSM Service Management Consultants / Solutions Architects
06/30/2008 ITSM / Service Management Consultants, ITSM Lead Consultants, ITSM Solutions Architects required by global market leader for completely new division. You will come from an extensive ITSM / Service Managment background preferably Top 4. ... - more info

 

  
Business Service Management Market Update
06/29/2008 Many IT management software vendors continue to address the business service management (BSM) market. Enterprise investment in BSM, including the necessary foundation technologies, has therefore accelerated; as a result, Forrester has ... - more info

 

  
Manager (Service Management) (SingTel )
06/29/2008 Establish training programme for Service Managers so that Service Managers are competent on existing services as well as new services.Manage change management requested by customer, ie, to oversee single or two circuits provisioning. ... - more info

 

    
 

 

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