ITIL in the Hard Times | B Wyze Solutions
12/03/2008 I’m interested in knowing who is holding back on implementing ITIL since there are costs involved? How about we take an unrelated example - Toyota. They embrace process improvement in everything that they do. If they didn’t invest in ... - more info
 

  
Insight on software business, service and technology » Blog ...
12/03/2008 Categories. BSM (9); Daily (36); Digest (89); ITSM/ITIL/CMDB (6); SaaS (1). Calendar. December 2008. M, T, W, T, F, S, S. « Nov. 1, 2, 3, 4, 5, 6, 7. 8, 9, 10, 11, 12, 13, 14. 15, 16, 17, 18, 19, 20, 21. 22, 23, 24, 25, 26, 27, 28 ... - more info
 

  
Return on Maturity = the equation « Process Demystified
12/03/2008 ITSM, ITIL, & ITAM for Leaders and IT Professionals. December 3, 2008. Return on Maturity = the equation. Posted by Deima Elnatour under Measurements, THe Future of Infrastructure | Tags: Agility, Economics, IT Maturity, RIM | ... - more info
 

  
Best practices are for keeps
12/03/2008 Based on the comprehensive set of management best practices spelled out in ITIL, ITSM can be instrumental in optimising service quality, improving service levels, reducing service delivery costs and maximising the business value of IT. ... - more info
 

  
Configuration Management ITIL
11/29/2008 This entry was posted on Saturday, November 29th, 2008 at 2:18 pm and is filed under ITSM. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site. ... - more info
 

  
ITIL/ITSM Headline News » Blog Archive » Daily ITIL News Feed ...
11/28/2008 Sunrise Software’s New Subscription Pricing Model Broadens Reach For BestOf Breed ITIL ToolSunrise Software’s Sostenuto ITSM solution speeds ITILconformity Chessington, UK November 28, 2008 - Sunrise Software, a leadingindependent … ... - more info
 

  
Business Transaction Management (BTM) Defined — dougmcclure.net
11/27/2008 ITSM/ITIL. erp4it - Enabling IT Governance · Evergreen Systems IT Management Blogs · IT Service Blog · IT Service Management - Practical Insights · ITIL Skeptic · Microsoft Dynamic Systems Initiative (DSI) · Microsoft Infrastructure ... - more info
 

  
Service Matters! ITSM & IT Management: ITIL Audit - Benchmarking ...
11/27/2008 An ITIL assessment might set the standards, an ITSM implementation might bring forth standardized and streamlined processes into the Organization, but then, the onus is still with the Organization to make sure that all these standards ... - more info
 

  
ITSM, ITIL, Cobit… Clean your room first!
11/24/2008 We discuss the need to identify the input, output and quality criteria of the ITIL processes and ITIL functions. And we can debate the benefits, values and difficulties of IT governance… until the cows come home! But you know what? ... - more info
 

  
ITIL Adoption and Maturity Report :: ITSM PORTAL Tool Selector ...
11/23/2008 International platform for management of IT Services. - more info
 

  
Service Matters! ITSM & IT Management: ITIL in our lives
11/22/2008 Service Matters! ITSM & IT Management · View all Infosys blogs. Infrastructure management is undergoing a transformation. ITIL can help manage conflicting demands like – “low cost but high service quality�, “ubiquitous access but ... - more info
 

  
ITSM View: Latest on ITIL v3 takeup
11/20/2008 v2 is still going strong as it is now understood to be effectively a "fast-track" way to qualify as an ITIL v3 Expert. It is therefore not surprising that v2 Managers exams exceed the number of Practitioner exams taken for this period. ... - more info
 

  
ITSM and ITIL Capability Assessment Checklist | DesktopAuditing
11/20/2008 Capability Assessment: Purpose: Evaluate whether it believes itself capable of fulfilling the defined requirements of the service on a consistent basis. Goal: Perform a gap analysis to identify the: 1. Required skills, 2. - more info
 

  
‘Implementing’ ITIL!!
11/14/2008 Still, I am amazed at the number of organizations or teams who still talk in those lines - even when ITIL in its third ‘Avtar’! Why would any organization want to ‘implement’ ITIL ? Every body knows and undertands that ITIL is not a ... - more info
 

  
Fountainhead: ITIL, ITSM, and the Cloud
11/09/2008 The most popular reference to these processes is ITSM (IT Service Management), and the most popular guide to managing the processes is ITIL (the IT Information Library, v3). Not everyone uses (or even believes in) ITIL, and indeed, ... - more info
 

  
RELIGARE TECHNOVA - DELHI/NCR - SAP / ITSM / ITIL JOBS - JOBBLOGR.COM
11/07/2008 zexengen - Unique Custom Technology And Software Wordpress Theme With Theme Option. - more info
 

  
Cleared the Manager Bridge exam!
11/04/2008 Just an update on my previous post about my experience on ITIL V3 Manager Bridge exam to get qualified as ‘ITIL Expert’. I got an official communication today that I cleared the exam and hence can say that I am now qualified to be at ... - more info
 

  
Reckon ITSM: ITIL Awareness in Malaysia
11/01/2008 CDP ITSM is an initiative to encourage companies to get ISO 20000 certification & CDP Professional Development (PD) is a initiative that encourages individuals to take up ITIL course that leads to Individual Certification. ... - more info
 

  
‘Synergizing Information Security with ITSM’
10/26/2008 Our company, GLOPORE IMS was one of the track sponsors there and I was one of the speakers. My topic was as given in the title of the blog: �Synergizing Information Security with ITSM’. This is the same topic I talked about in the ... - more info
 

  
‘Master’ing ITIL after you are an ‘expert’ in that! « Vinod ...
10/23/2008 Initially, the top two levels were named ‘ITIL Diploma’ and then ‘Advanced’ as below (Note: this is old strucutre, please refer to the updated one further down in this page) ITIL V3 qualification scheme - Old ... - more info
 

  
V3 Manager Bridge exam - The experience and Some tips
10/23/2008 Recently I took the ITIL V3 Manager bridge exam - to upgrade my certification level to ‘ITIL Expert’. I am yet to get my results on the same - will update here once I get to know about that. Keeping my fingers crossed. ... - more info
 

  
CSI ‘Model’ and ‘Process’ - Missing ‘link’ in V3?
10/16/2008 I felt there is considerable amount of confusion among some topics within the CSI life cycle stage of ITIL V3. Two specific topics in the same, for example, when taken separately makes perfect sense: CSI Model CSI process or 7-step ... - more info
 

  
owner and manager - for process and service
09/06/2008 the terms “owner� and “manager� seemed to be well interpreted and understood across the industries. at a high-level, owner is accountable for a service/process/task/product (by ensuring that the expected outcome & quality is delivered, ... - more info
 

  
senior consultant, itsm/itil
08/29/2008 sierra systems group inc. (ottawa on): "...organizational change - business analysis - contract management and service provider management - excellent communication skills, preferably in both official languages - executive level..." - more info
 

  
Books on ITSM, ITIL, IT Operations | The IT Skeptic
08/13/2008 By request, let's have a thread on your favourite books. Let's keep it to books on ITSM, ITIL, and IT Operations. - more info