Social Networking Policy Implementation
- Define your company's strategy for the use of social media - Executive managements should define the objectives they which to achieve with social media. Only the can they determine the scope of their initiatives before they deploy them and that those responsible for social media initiatives articulate how the organization's mission, strategy, values and desired outcomes inform and impact on these initiatives. There are many possible purposes for social media. It can be used for various levels of interaction (ranging from monitoring to co-creation) and across different constituencies (employees, business partners, customers and prospects, and the social Web).
- Write and maintain the policy - Some companies assign policy writing to the CIO, others have decided it's the general counsel's job, while in other cases; a self-appointed committee crafts the policy. A good starting point is the Social Networking Policy Template created by Janco (see http://www.e-janco.com/SocialNetworkPolicy.html).
- Policy vetting and approval process - The first step is getting broad feedback. This ensures that multiple disparate interests such as legal, security, privacy and corporate branding, have been adequately addressed and that the policy is balanced. In addition, this increases the amount of buy-in when a diverse group of people is asked to review and comment on the policy draft. This means that the process, by which the policy will be reviewed and discussed, along with the feedback, will be incorporated into the final copy. A vetting process that includes social media makes it more likely that this will occur.
- Communicate responsibilities - Do not confuse policy creation with policy communication. A policy should be well-written and comprehensive, but it is unlikely that the policy alone will be all that is needed to instruct employees about their responsibilities for social media. A well-designed communication plan, backed up by a training program, helps to make the policy come to life so that employees understand not just what the policy says, but how it impacts on them. It also explains what the organization expects to gain from its participation in social media, which should influence employees in their social media interactions.
- Monitor Social Networks - Managers need to understand policy and assumptions and how to spot inappropriate activity, but their role is to be more of a guide to support team self-moderation, rather than employ a top-down, monitor-and-control approach.
- Train managers and coach employee, partners and customers in social media use - There needs to be a plan for how the organization will give managers the skills needed to effectively utilize social networks.
- Update the policy as needed - Organizations that approach social media using an organized and planned approach, consistent with the organization's mission, strategy and values, will be able to review how well these initiatives meet their objectives and use that insight to improve existing efforts or plan future projects better.
The policies have just been updated to comply with all mandated requirements and include electronic forms that can be Emailed, filled out completely on the computer, routed and stored electronically -- a total solution.
We have just completed a major update of most of the individual polices and almost all of the electronic forms.
- CIO IT Infrastructure Policy Bundle (All of the policies below are included as individual MS Word files and a single PDF file. Electronic forms are all individual documents that are easily modifiable)
- Backup and Backup Retention Policy
- Blog and Personal Web Site Policy (Includes electronic Blog Compliance Agreement Form)
- BYOD Policy Template (Includes electronic BYOD Access and Use Agreement Form)
- Google Glass Policy (Includes Google Glass Access and Use Agreement Form)
- Incident Communication Plan Policy (Updated to include social networks as a communication path)
- Internet, e-Mail, Social Networking, Mobile Device, Electronic Communications, and Record Retention Policy(Includes 5 electronic forms to aid in the quick deployment of this policy)
- Mobile Device Access and Use Policy
- Patch Management Policy
- Outsourcing and Cloud Based File Sharing Policy
- Physical and Virtual Server Security Policy
- Record Management, Retention, and Destruction Policy
- Safety Progam
- Sensitive Information Policy(HIPAA Compliant and includes electronic Sensitive Information Policy Compliance Agreement Form)
- Service Level Agreement (SLA) Policy Template with Metrics
- Social Networking Policy(includes electronic form)
- Telecommuting Policy(includes 6 electronic forms to effectively manage work at home staff)
- Text Messaging Sensitive and Confidential Information (includes electronic form)
- Travel, Electronic Meeting, and Off-Site Meeting Policy
- Wearable Device Policy
- IT Infrastructure Electronic Forms