IT Service Management
Service-Oriented Architecture Template

Best Practices World Class Enterprises

ITIL and ISO 20000 Compliant

Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information

Your company can't afford to waste any IT infrastructure investment, but you probably can't afford to hire expensive consultants to develop an IT infrastructure to fully support your SOA efforts either. Fortunately, you can now use proven ITSM best practices while developing your own infrastructure. The IT Service Management for SOA is a best practices methodology from Janco Associates that provides predefined standards, policies, and procedures for an enterprise to support its efforts as it begins the implementation of a Service-Orient Architecture.

This is a set of "Best Practices" developed by and or World Class Enterprises. They are proven policies, procedures, and standards which can be implemented in any size of enterprise.

The IT Service Management SOA Policy Template is a 126 page document that contains policies, standards, procedures and metrics that comply with the ITIL Standard. Included in the template are:

Service Requests Policy
Service Request Standard
Help Desk Policy
Help Desk Standards
Help Desk Procedures
Help Desk Service Level Agreement
Change Control Standard
Change Control Quality Assurance Standard
Change Control Management Workbook
Documentation Standard
Application Version Control Standard
Version Control Standard
Internet, e-Mail and Electronic Communication Policy
Blog & Personal Web Site Policy
Travel and Off-Site Meeting
Sensitive Information Policy
Sample Service Level Agreement with Metrics

In addition, the ITSM SOA template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. The document conforms with ITIL and has been updated to focus on supporting the the development, implementation and operation of a Service-Oriented Architecture.

The template can be purchased by itself or with supporting job descriptions. We do provide an update service for the template as it is modified. You can see a full table of contents and some sample pages by clicking on the link below.

The ITSM Job bundle contains the following 14 job descriptions:

Director Sarbanes-Oxley Compliance

Manager Change Control

Manager Customer Service Center

Manager Help Desk Support

Manager Metrics

Manager Quality Control

Manager Service Level Reporting

Manager User Support

Capacity Planning Supervisor

Change Control Analyst

Change Control Supervisor

Help Desk Analyst

Metrics Measurement Analyst

Quality Measurement Analyst

This template comes in Word and PDF Formats. In addition the Silver version include the 14 job descriptions listed above (PDF and Word format) and the Gold version includes the 220 job from our Internet and IT Position descriptions andiGuide.

ITSM SOA Template

The IT Service Management job descripton bundle contains the following 14 job descriptions:

Director Sarbanes-Oxley Compliance

Manager Change Control

Manager Customer Service Center

Manager Help Desk Support

Manager Metrics

Manager Quality Control

Manager Service Level Reporting

Manager User Support

Capacity Planning Supervisor

Change Control Analyst

Change Control Supervisor

Help Desk Analyst

Metrics Measurement Analyst

Quality Measurement Analyst

Service Oriented Architecture News

IT Service Mangement - Change Control

IT Service Management (ITSM) and Service-Oriented Architecture (SOA) have gained great acceptance as the change management discipline has grown over the last several years. The percentage of participants using a structured approach to ... - more info

Change Control and Version Control focus of ITSM Template

Janco has just released version 4.0 of its IT Service Management - Service Oriented Architecture Template. The focus of the current version is in change control and version control within the system development life cycle of IT systems. - more info

ITIL Compliant ITSM - SOA Template Released by Janco

We would also recommend this PR.com - The IT Service Management template joins the Janco's CIO and IT Productivity series of tools and templates which include their popular Sarbanes Oxley Compliance Resource Kit and Disaster Recovery ... - more info

ITSM - SOA Template Version 3.2 Released by Janco

Janco Associates, Inc. announced the release of Version 3.2 of its IT Service Management Service-Oriented Architecture (SOA) Policy Template. - more info

IT Service Management (ITSM) - IT-Toolkits

Fortunately, you can now use proven ITSM best practices while developing your own infrastructure. The IT Service Management for SOA is a best practices methodology from Janco Associates that provides predefined standards, policies, ... - more info

CIO Areas of Interest

Disaster Recovery Planning, Job Descriptions, Salary Survey, Business Continuity, ITSM, SOA, Compliance, SOX, and HIPAA. The Janco News feed is an XML news feed that you can subscribe to and re-publish on your web site or blog. ... - more info

Business plan software - ITSM - SOA Template Version 3.2 Released ...

ITSM - SOA Template Version 3.2 Released by Janco usprwire (press release), UK - Oct 10, 2006 their popular Sarbanes Oxley Compliance Resource Kit and Disaster Recovery Plan Template. The ITSM Template also contains Janco's Business and ... - more info

2010 Mid-Year IT Salary Survey

ITSM - SOA. IT Job Descriptions. ITSM template includes Impact Questionnaire, a Change Control Form and an Internet Use Approval Form. ... The Janco Associates, Inc. salary survey draws on data collected throughout the year by extensive internet-based and completed survey forms sent to businesses throughout the United States and Canada. Over 300 companies participate in the survey. The Mid-Year 2010 IT Salary Survey is good news for IT Professionals. The survey shows that ... - more info

IT Service Management Service-Oriented Architecture Template